Application Support Specialist
Synergex International Corp.
- Gold River, CA
- $45,000-60,000 per year
- Permanent
- Full-time
- Have superior customer centric focus with a proven ability to thoroughly resolve customer inquiries via phone, video calls, ticketing system, and email.
- Identify, research and resolve application and technical issues related to supported applications.
- Identify and escalate cases requiring a higher level of support
- Document, track and monitor issues in company provided application to ensure timely resolutions, meeting or exceeding customer SLAs.
- Perform quality assurance (QA) on documented bugs and new functionality.
- Learn new applications and business domains to expand professional knowledge
- Ability to multitask, prioritize and perform effectively under tight deadlines and time constraints.
- Expected to be self-directed, self-motivated, able to establish priorities and to work both independently and in a team environment.
- Expected to contribute to a technical knowledge base and write technical documentation for internal use and write technical/instructional documentation for customers
- Demonstrate patience, adaptability, and resourcefulness in all interactions with internal and external stakeholders
- Participate in a rotating after-hours support schedule, including nights and weekends.
- Infrequent travel may be required when providing onsite support of software.
- High school diploma, GED, or equivalent.
- 1 to 3 years' experience with Application/Customer Support.
- Knowledge and experience with basic computer functions and systems (Windows).
- Knowledge and experience with Microsoft Excel and Word applications.
- General knowledge of programming concepts, software development cycles (SLDCs) and associated tools and platforms.
- Excellent communication skills, both verbal and written; strong interpersonal skills.
- Ability to understand application issues and articulate industry operational/technical solutions.
- Strong prioritization skills.
- Exceptional customer service skills.
- Experience in end-user support in a help desk environment.
- Software application installation experience.
- Familiarity with one or more general purpose programming languages including but not limited to: Synergy.
- In-Office & Hybrid Options: Opportunities to work in the office or a combination of remote and in-office (hybrid) are also available based on preference and business needs.
- Prolonged Periods of Sitting or Standing: Ability to sit or stand at a desk workstation for extended periods during the workday.
- Manual Dexterity: Proficient use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
- Visual Abilities: Adequate vision to read and interpret data on computer screens and printed materials.
- Hearing and Speech: Clear verbal communication skills for virtual meetings and phone conversations; ability to hear and understand spoken information.
- Cognitive Functions: Ability to concentrate, analyze data, and make decisions with minimal distractions in a remote work environment.
- Minimal Physical Exertion: Occasionally lifting or moving items up to 10 pounds, such as laptops or office supplies.
- Loyal, enthusiastic customers who appreciate our role as their technology partner.
- A stable, profitable, long-standing business with a culture that values work-life balance.
- A variety of fun opportunities to connect with your coworkers both virtually and in-person.
- Access to employer-sponsored wellness programs.
- A comprehensive benefits package including:
- Comprehensive health plan that includes medical, dental, and vision insurance.
- Employer-paid long-term care, life, and AD&D coverage.
- 13 paid holidays.
- Generous time off with the ability for PTO to roll over year-to-year.