(Bilingual) Patient Access Specialist - Call Center Rep

Legacy Community Health

  • Houston, TX
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
BenefitsWe Offer Outstanding Benefits:
  • Paid Time Off & Paid Company Holidays
  • Medical, Dental, Vision & Life Insurance
  • Flexible Spending Account (FSA)
  • 403(b) Retirement Plan with Company Match
  • Short-Term & Long-Term Disability
  • $0 Copay for Legacy Provider visits
  • $0 Copay for prescriptions filled at Legacy Pharmacies
  • Travel Insurance & Pet Insurance
  • Subsidized Gym Membership
  • And much more!
Apply today in less than 3 minutes using your phone, tablet, or computer!Join Our Team as a Patient Access SpecialistAt Legacy Community Health, we're reshaping the future of healthcare delivery for our communities, and we're searching for visionary individuals to be part of this groundbreaking journey. As a Patient Access Specialist, you will be the welcoming voice of Legacy, playing a pivotal role in ensuring seamless communication and facilitating access to essential services for our patients.Based in our dynamic Houston, TX location, you'll handle every interaction with creativity and professionalism, making a lasting positive impact on our community's healthcare experience. Embrace an environment that thrives on collaboration and continual growth, offering expansive opportunities to enhance your professional skills within the ever-evolving healthcare ecosystem.This role not only enriches your career but also contributes significantly to making healthcare more accessible and patient-centered, representing a cornerstone of our commitment to the community's well-being.Core Responsibilities
  • Expertly manage inbound and outbound calls in a vibrant call-center setting, maintaining a forward-thinking approach.
  • Schedule patient appointments with precision, ensuring adherence to established protocols while integrating innovative solutions to common challenges.
  • Maintain a positive attitude and unwavering commitment to providing exceptional service, adhering to scheduled work hours for a consistently pleasant patient experience.
  • Quickly identify and relay urgent symptoms to clinical staff, enhancing patient care through proactive communication.
  • Engage in thorough data entry, ensuring patient demographics and payer information are complete and accurate for seamless service delivery.
  • Leverage exemplary problem-solving skills to address complex inquiries, using every interaction as an opportunity to innovate and improve processes.
  • Navigate a highly structured environment with confidence, meeting strict punctuality and attendance requirements to ensure team and individual success.
  • Interpret verbal cues and apply advanced interpersonal skills to de-escalate situations, turning challenges into opportunities.
  • Efficiently handle multiple tasks by prioritizing duties and utilizing both verbal and digital communication to maximize service impact.
Required Qualifications
  • High School Diploma or equivalent required.
  • Ability to operate in a technology-driven call center, comfortably using computers and phone systems simultaneously.
  • Strong grasp of basic healthcare industry terminology, including primary care, provider, benefits, and HIPAA compliance.
  • Demonstrated excellence in customer service, with superb listening abilities and phone etiquette.
  • Effective communication skills, with proper use of language, grammar, and style in both verbal and written formats.
  • Capacity for innovation in addressing patient needs and optimizing service protocols.
About Legacy Community Health As the largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has been delivering comprehensive, high-quality, and affordable health care for nearly 40 years.With more than 50 clinics across the Greater Houston and Gulf Coast region, we continue to grow strategically and invest in our communities. By innovating how care is delivered, we've stayed at the forefront of connecting our communities to health—every day, in every way.At Legacy, we know our success is powered by our people. We're always looking for talented, passionate individuals who want more than a job—they want a meaningful career that makes a real impact.Explore our open positions and see if a career at Legacy is right for you.Core Employee ExpectationsAt Legacy Community Health, our mission—Driving healthy change in our communities—guides everything we do. To fulfill this mission, every team member is expected to embody the following core attributes in their daily work, regardless of role or department:Approachable & CollaborativeWe bring our expertise without ego. In a collaborative healthcare environment, humility fosters trust and teamwork. Our employees value diverse perspectives, seek input from others, and are unafraid to acknowledge when they need help. We stay grounded in our purpose: to serve patients and communities with compassion and humility.Driven & CommittedWe are driven by a deep commitment to excellence in patient care and organizational improvement. Our employees take initiative, embrace challenges, and go the extra mile to support our mission. Whether improving patient outcomes, streamlining processes, or stepping up in times of need, we are always striving to drive healthy change—within ourselves, our teams, and the communities we serve.Perceptive & Thoughtful CommunicatorsWe value emotional intelligence as much as clinical or technical skill. Our team members demonstrate sound judgment, cultural sensitivity, and the ability to navigate complex situations with empathy and professionalism. They communicate clearly and respectfully with patients, families, and colleagues, building trust and fostering a safe, inclusive environment for all.Apply today in less than 3 minutes using your phone, tablet, or computer!Powered by JazzHR

Legacy Community Health