Field Service Technician (ACT) - South New Jersey
Getinge
- Wayne, NJ
- $32.00-40.00 per hour
- Permanent
- Full-time
- Provide on-site and telephone technical service support for the installation, inspection, repair and preventative maintenance of products for customers within their territory.
- Maintain positive, professional communication with customers, regional team members and the Technical Support group.
- Document all activities in accordance with Service policies and procedures.
- Provide technical assistance to the Field Sales team.
- Maintain all service contracts in accordance with service policies and procedures. This includes, assisting with identifying potential service contract customers.
- Protect company assets and maintain loaner and test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order.
- Make decisions based on policies and procedures, and discuss and refer unresolved customer service issues to the respective Service Regional Manager.
- Adhere to all company policies, procedures and comply with all safety and regulatory requirements.
- Build quality into all aspects of work.
- Technically proficient in using schematics, systems diagrams and repair/replacement procedures to troubleshoot, repair and calibrate of assigned products in the territory.
- Effective mechanical and electro-mechanical skills such as in hydraulics, pneumatics, motors etc.
- Well-organized, able to carry out tasks with minimum supervision.
- Able to present service solutions that meet customer needs.
- Exhibit high level of critical thinking ability.
- Customer-oriented and strong interpersonal skills.
- Strong verbal and written communication skills.
- Basic to intermediate Microsoft skills in Word, Excel and Outlook.
- Must have a valid drivers' license.
- The position requires travel of approximately 40% to 75%, including some overnight travel.
- Associate of Science Degree in Electronics, Electro-Mechanical, Biomedical Engineering and/or technical discipline; or equivalent military training and experience with emphasis in electronics technology.
- A minimum of 2 years' experience in a field service role in medical devices, technical repair or related technical field.