Benefits Advocate
Hotchkiss Insurance
- Fort Worth, TX
- Permanent
- Full-time
As the largest independent agency in Texas, we’re proud to be known for our exceptional, values-based culture and are consistently recognized as one of the best places to work. We believe this serves as a reflection of our excellent client service, our philanthropic efforts, focus on employee well-being, sound financial management, and a bright prospect for the future.Role Summary
The Benefit Advocate is the first point of contact for employees and HR partners, serving as a trusted resource to help them understand, use, and navigate their employee benefits. Working closely with Account Executives, Account Managers, and Account Associates, the Benefit Advocate manages eligibility, billing, and claims inquiries, and provides day-to-day support and education that drives employee satisfaction and client retention.What You Will Do
- Manage dedicated service inboxes (e.g., Premium accounts), triaging and resolving inquiries within service standards, escalating to the Account Management Team when needed.
- Liaise with carriers, TPAs, and vendors to troubleshoot issues and ensure resolution in a timely, accurate, and professional manner.
- Conduct regular audits (e.g., weekly Employee Navigator checks) to identify and resolve missing information or discrepancies.
- Maintain access and portal setups with carriers, TPAs, and vendors.
- Process and oversee eligibility updates: new hires, terminations, address changes, COBRA updates, and Qualified Life Events (QLEs).
- Support Account Managers with compliance deliverables and client documentation requests (e.g., 90-Day/Keating forms).
- Minimum 2 years experience in Group Benefits working on the agency side or the carrier side, or comparable experience preferred.
- Texas Life & Health License is required or must obtain after employment.
- Bachelor's degree preferred or equivalent experience.
- A foundational understanding of Microsoft Office; comfortable with modern technology
- Must be able to work independently and build strong client and company relationships.
- Bilingual English/Spanish a plus.
- Casual Friday, every day
- Competitive compensation package
- Professional development for career growth
- Generous time-off allowance, as well as major holidays
- Comprehensive benefit selection, including matching 401k
- Gym membership reimbursement
- Support for work/life integration, with flexible hybrid option available. Location will be in our Fort Worth office.