Service Supervisor - Multifamily
Hines
- Walnut Creek, CA
- $35.00-41.00 per hour
- Permanent
- Full-time
- Manage the completion of all work orders generated from resident requests
- Actively ensure routine upkeep on the property is checked and repaired or replaced while ensuring that safety standards are met
- Establish and ensure standards for the cleanliness and overall appearance of the property to meet expectations of ownership objectives
- Manage make-ready process, new move-ins via inspection, identifying needs, scheduling contractors and vendors as needed, and complete all maintenance tasks
- Implement and oversee inventory control
- Respond to questions from other service members as well as residents and assign work requests according to urgency and efficiency
- Ensure safety information is current and readily accessible while keeping up to date on all OSHA and other safety related laws and requirements to enforce compliance
- Prepare and manage the maintenance and capital expense budget for the property
- Participate in regional and firm-wide initiatives and assignments
- Participate in staff’s evaluation process as needed and determined by Supervisor
- Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment to efficiently meet the objectives of the assignment
- Comply with all policies and procedures, as well as City, State and Federal safety and environmental laws, codes, standards, and regulations
- Effectively manage personnel overtime usage, audit accuracy, and provide approval of personnel time sheets
- Provide staff with correct equipment, tools, and training as appropriate to the property
- Provide direct reports with leadership, hiring, counseling, terminations, training, and scheduling
- Adjust and operate the fire alarm and life safety systems
- Monitor and manage building energy use and maintain energy management programs
- Order, stock, and establish inventory control of parts and supplies that ensures the appropriate parts stocking levels with accurate and timely records of receipts and issues
- Ability to troubleshoot standard operations and repair problems with limited supervision
- Successful completion of all required training programs within required timeframes
- Able to analyze mathematical data related to financial and operational decisions
- When applicable, *obtain required city and/or government licenses or permits, i.e.:
- The EPA CFC Universal Certification Technician certificate
- Pool & Spa Operator
- * If, upon hire or promotion to this position, an individual does not have the required permits or licenses, the individual will obtain those permits or licenses within six months of the promotion, or six months from the date eligible for the license or permit.