Personal Financial Representative - University
University Federal Credit Union
- Austin, TX
- Permanent
- Full-time
- Open savings, checking and deposit accounts as well as Certificate of Deposits
- Educate members on Credit Reviews and Needs Assessments
- Accept and input consumer and business loans
- Communicate UFCU’s Mission, Vision, and Values
- Refer fraud claims to experts
- Provide online and mobile support
- Increase Automated Teller Machine limits
- Release check holds
- Provide notary services
- Conduct Signature Guarantees
- Complete wire transfers
- Validate vehicle values
- Manage account restrictions and pop-up concerns, and add travel notes on member accounts
- Partner with Collections for members who are past due
- Problem solve and facilitate connecting members with internal business partners
- Process service requests and financial transactions
- Process stop payments via check, ACH and/or Cashier’s Checks
- Process ATM and Point-of-Service transaction disputes
- Set-up and grant access to safe deposit box
- Print documents, including Debit/ATM cards, vehicle buyer’s checks, temporary checks, Statements, and direct deposit letters
- Performs other duties as assigned.
- Adhere to all company policies, procedures and business ethics codes.
- Complete required regulatory training as assigned.
- Maintain strict adherence and compliance to all laws, rules, regulations and internal controls specific to your role, including but not limited to Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.
- Make external business partner referrals
- Host tables at and attend community events
- Ability to effectively build relationships, establish rapport, and diplomatically communicate information
- Effective active listening skills
- Excellent verbal, interpersonal, and written communication skills
- Ability to be adaptable and work in a fast-paced environment
- Ability to demonstrate good judgement and effective problem solving skills to help identify and resolve Member issues
- Strong attention to detail
- Strong organizational and time management skills
- Ability to demonstrate excellent teamwork skills by treating others with respect, courtesy, and displaying a “what can I do to help?” attitude
- High proficiency in Microsoft Office
- Ability to successfully pass pre-employment background screening, including FBI fingerprint, credit, education, and employment verification
- High School Diploma or GED
- English/Spanish bilingual
- Minimum of one (1) year of demonstrated success selling products within a financial services industry or retail banking environment
- Minimum of two (2) years of customer service experience
- Minimum of one (1) year working in a team environment
- Advanced knowledge of current local, state, and federal regulations
- Bachelor’s Degree
- Credit Union experience
- Series 6, 63, and/or Texas Life and Health Insurance licenses
- Registered NMLS
- Investment license
- Consumer lending experience
- General knowledge of applicable financial industry regulations
- Military experience