Director, Quality
Northwest Medical Center Tucson
- Tucson, AZ
- Permanent
- Full-time
The Director of Quality is responsible for leading and overseeing the facility's quality improvement and patient safety programs. This role ensures compliance with regulatory and accreditation standards while fostering a culture of continuous improvement. The Director works closely with hospital leadership and clinical teams to monitor outcomes, drive performance improvement initiatives, and ensure delivery of safe, high-quality patient care.
Key Responsibilities
- Lead the development and execution of quality and performance improvement strategies aligned with regulatory standards and organizational goals.
- Analyze quality metrics and clinical performance data to identify trends, prioritize opportunities, and drive improvements across departments.
- Guide and facilitate root cause analyses (RCA), Failure Modes and Effects Analysis (FMEA), and other quality methodologies.
- Partner with department leaders to implement corrective action plans, monitor progress, and meet performance benchmarks.
- Develop and deliver education on quality practices, patient safety, and regulatory updates to clinical and non-clinical staff.
- Ensure ongoing compliance with The Joint Commission, CMS, and other applicable regulatory and accrediting agencies.
- Present quality performance reports and improvement outcomes to executive leadership, hospital committees, and the Governing Board.
- Serve as a key resource for survey readiness and regulatory reporting.
- Perform additional duties as assigned and maintain adherence to organizational policies and standards.
Education:
- Bachelor's degree in Nursing, Healthcare Administration, or a related field required
- Master's degree preferred
- 5-7 years of experience in healthcare quality, patient safety, or regulatory compliance
- Minimum of 1-3 years in a leadership role
- Strong knowledge of quality improvement methodologies, patient safety standards, and healthcare regulations
- Proven ability to analyze data and implement effective improvement strategies
- Excellent leadership, communication, and collaboration skills
- Proficiency in quality management systems and Google Workspace
- Ability to build cross-functional partnerships and lead change in a dynamic healthcare environment
Preferred:
- CPHQ - Certified Professional in Healthcare Quality
- CPHRM - Certified Professional in Healthcare Risk Management
- Competitive Pay
- Medical, Dental, Vision & Life Insurance
- Generous Paid Time Off (PTO)
- Extended Illness Bank (EIB)
- Matching 401(k)
- Opportunities for Career Advancement
- Rewards and Recognition Programs
- Additional Discounts and Perks*