
Radisson Sales Manager
- Phoenix, AZ
- Permanent
- Full-time
- Achieves market share and revenue goals by working with the Director of Sales
- (Marketing)/Director of Catering (Convention Services) on individual and team goals within assigned market segments
- Prepares proposals and contracts that are geared to maximize profit while satisfying client needs
- Responds to Request For Proposals (RFPs) as they relate to customer inquiries in alignment with brand standards
- Communicates booked and assigned clients' requests to all departments in an effective and timely manner via group resume(s) and details Banquet Event Orders (BEOs)
- Solicits files on a timely basis to confirm business
- Uses outside sales calls, prospecting, hotels tours and hosting of clients to solicit new business
- Delivers and sells hotel’s features and benefits to meet clients' needs
- Contacts in-house customers to retain and grow existing business, repeat bookings or referrals to other Radisson Hotels
- Reviews individual goals on a weekly basis; recommends and takes appropriate actions to achieve objectives in key result areas
- Ability to pivot in both markets and team role pending changing economic and team dynamics
- Ensures maximum occupancy, daily, by performing follow-ups on progress of groups booked with events services team and meeting planners
- Ensure all materials used are in accordance with brand standards
- Potential travel to trade shows and customer events, representing RHGA and your hotel within company expectations
- Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies
- Develops and implements strategies for achieving individual sales goals
- Maintains proper flow of information to sales team, reviews sales work file of assigned accounts
- Assists with the completion of monthly booking report(s)
- Prepares reports and forecasts as necessary to improve management decision making and critical evaluation of work activities
- Sales initiatives, managing RFPs, detailing BEOs. generating new leads, and providing clear, strong and creative negotiation and accommodation for current and potential client catering services requests.
- Conduct market research and analysis to align with industry trends and opportunities for soliciting business and maintaining client loyalty for future bookings. Following up with new leads to achieve objectives.
- Attend networking events, participate in community involvement opportunities, and serve as a strong presence for hotel service and brand advocacy.
- High school diploma required, associate’s or bachelor’s degree preferred
- Minimum one - three years hotel catering or convention experience
- Strong verbal and written communication skills
- Strong negotiation skills
- Strong mathematical skills
- General knowledge of contract laws
- Local market knowledge preferred
- Proficient computer skills including Microsoft Office Suite®, Delphi and/or Opera
- Certified Meeting Planner (CMP) desirable
- Able to collaborate effectively with other hotel employees and managers to ensure teamwork
- Required to stand, sit, and walk for extended periods of times
- Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
- Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc.
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide