Company DescriptionAbout UsAt Catch Vibe Voice, we specialize in creating compelling audio experiences that amplify the stories of brands, creators, and communities. Based in Cleveland, OH, we blend creativity with strategy to deliver dynamic voice-driven marketing solutions that leave a lasting impact. Whether it’s podcast production, brand voice development, or innovative marketing campaigns, our team thrives on turning ideas into powerful sound.Job DescriptionJob DescriptionWe are seeking a highly motivated Communications Agent to join our dynamic team in Cleveland, OH. The ideal candidate will be responsible for ensuring smooth communication between our clients and their audiences, handling inquiries, and supporting internal communications with professionalism and efficiency. This role is perfect for individuals with strong verbal and written skills who are passionate about delivering exceptional customer experiences and supporting brand communication goals.ResponsibilitiesHandle client communications across various channels including phone, email, and live chatDeliver consistent messaging aligned with company standardsResolve inquiries, provide accurate information, and escalate issues when necessaryCollaborate with internal departments to streamline messaging and service deliveryMaintain clear records of interactions and feedbackSupport the development of internal and external communication materialsQualificationsQualificationsPrevious experience in a communications, customer service, or call center role (minimum 1 year preferred)Excellent verbal and written communication skillsStrong interpersonal and problem-solving abilitiesAbility to multitask and manage time efficientlyProficiency with communication tools and CRM systems is a plusHigh school diploma or equivalent required; associate’s or bachelor’s degree preferredAdditional InformationBenefitsCompetitive salary: $63,000 - $66,000 annuallyGrowth opportunities and professional developmentDynamic and collaborative work environmentSkills enhancement through ongoing trainingHealth, dental, and vision insurancePaid time off and holidays
