Assistant Director, PBS

• Establish and coordinate procedures for timely billing, posting and collection of accounts to ensure a positive cash flow and effective management of credit balances. Provide administrative direction to the management staff.
• Establish expectations and plans, set priorities, and manage processes to measure, assess, and implement improvements to services provided. Measure progress towards quality goals.
• Synthesize qualitative and quantitative information and identify trends to keep the cash flow on course.
• Monitor un-billed reports and work with departments (Admitting, Coding, ITG, and Care Management) to resolve issues in a timely manner so not to delay billing functions.
• Ensure an effective, compassionate, and appropriate Customer Service Program is in place in all areas of Patient Business Services.
• Communicate with third party payors in regard to claim processing difficulties or new processing procedures.
• Maintain a working knowledge of applicable National, State, and local laws and regulations, the hospital Compliance Program, Code of Ethics as well as other policies and procedures.
• Participate in Revenue Cycle projects as directed by Revenue Cycle VP.
• Assist Revenue Cycle Team in staffing, managing, documenting, and completing assigned projects.
• Responsible for appropriate staffing of Patient Business Service positions, performance evaluations and recommendation for promotions, counseling and disciplinary action.
• Demonstrate ability to initiate planned changes in the department, due to change in workload, schedules, or emergency situations that would require reallocation of staff.
• Provide orientation and training to staff to improve skills and performance
• Facilitate innovation and motivate staff to effectively attain operational and patient satisfaction goals.
• Coach staff (represented and management) on technical, operation, and team behavior issues; champion excellence, the customer and collaborative team behavior.
• Effectively communicate with superiors, peers, subordinates, and others, as appropriate, on a regular basis, assuring proper flow of information.
• Maintain a direct and open line of communication with Administration through the Director by providing relevant information on matters requiring department administrative action.
• Resolve physician, patient, clinician, and interdepartmental complaints and misunderstandings.
• Collaborate with appropriate staff in the development of the departmental budget.
• Consistently operate within budgetary goals in areas of labor and other operating expenses.
• Other responsibilities as assigned.

• Bachelor Degree in Business; OR
• Equivalent combination of education and Experience.
• Minimum of five years of experience leading a revenue cycle/billing department in a health system.
• Demonstrates knowledge of all phases of revenue cycle operations.
• Demonstrates record of accomplishments in meeting performance metrics
• Effective written and verbal communications skills.
• A recognized problem-solver with a history of building a best-in-class department.
• Record of effective collaboration with other members of the revenue cycle team.

• A Bachelor’s degree in business, health administration or relevant field of academic preparation is desirable.
• Verifiable record of academic achievement.
• Evidence of continuing education and professional development through membership in HFMA or other relevant professional organization.
• Seven years of progressive supervisory, management and leadership.

• Demonstrated knowledge of all phases of patient accounting, operations, issues, challenges and performance metrics.

• Verifiable record of accomplishment in meeting performance hurdles for improving cash collections as well as hitting targets for net days in accounts receivable.

• Demonstrated knowledge of dealing with potentially complex managed care contracting issues with a record of success in effectively producing appropriate patient bills consistent with the contract.

• Verifiable record of performance in developing and sustaining performance accountability.

• Record of effective collaboration with other members of the revenue cycle team to ensure success in achieving hospital or system performance targets.

• Exceptional and verifiable leadership skills with a record of building a strong, results-oriented team that excels in a performance-driven environment.

• To provide leadership that will achieve and sustain performance momentum.

• A recognized problem-solver with a history of building a best-in-class department.

• Executive presence with a sense of urgency with performance and process improvement.

• Reputation for an attention to details and meeting deadlines with a superior work product.

• Intellectual capacity to assess complicated processes and to devise creative solutions that will enhance performance.

• Verifiable record of accomplishment in recruiting, retaining and developing managers and staff members.

• Healthcare covered 100% for full-time employees and 88% for dependents.
• $25K of term life insurance provided at no cost to the employee.
• Two separate above market pension plans to choose from.
• Vacation - up to 200 hours per year depending on length of service.
• Sick Leave - up to 96 hours per year.
• 8 paid holidays per year.
• Substantial Tri-Met and C-Tran discounts.
• Childcare service discounts.
• Employee discounts to local and major businesses.
• Additional Programs including Tuition Reimbursement and Employee Assistance Program.

Oregon Health & Science University