Front Desk Agent - TownePlace Suites by Marriott Whitefish
Lodging Dynamics
- Whitefish, MT
- $17.00 per hour
- Permanent
- Full-time
- Books guest reservations and/or coordinates with reservation center
- Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals
- Greets, registers, and assigns rooms to guests
- Handles confidential information, including guest records, with a high degree of integrity
- Answers and routes call as appropriate; takes guest messages with accuracy
- Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests
- Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction
- High school diploma; or 1-3 months related experience; or equivalent combination of education and experience
- Good understanding of procedures and practices in the hospitality industry
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Likes to serve people
- People-first culture
- Travel discounts at hotel partners and franchises
- Paid time off
- Participation in our Wellness program
- Full suite of benefits including health, dental, vision, 401(k), and other supplemental benefits