Program Manager (Mental Health Clubhouse)

• Responsible for overall program operations, including fiscal and administrative management, risk management, quality assurance, contract compliance and development/implementation of policy and procedures.
• Provide leadership and vision to the Clubhouse members and staff, upholding the integrity of the Clubhouse International Model.
• Oversee quality of all program components, including Work Ordered Day programming, employment and education services, community support, social opportunities, and SSI Advocacy.
• Provide regular leadership and supervision to staff. Oversee hiring and retaining quality employees and facilitating their professional growth and development.
• On an ongoing basis, ensure that there is significant and meaningful participation of Clubhouse members in all aspects of the Clubhouse organization, maximizing members' skills, talents, engagement and leadership.
• Oversees facilities and safe work environment by ensuring equipment is in good operating condition and maintaining a clean and neat workplace.
• Participate in Transitional Employment Development and strengthen employer relationships for the Clubhouse. Fill in as needed for transitional employment sites.
• Collaborate with community partners and Advisory Board members to promote the growth and development of the Clubhouse and its standards.
• Communicate in a timely fashion with the COR via all of the following: mail, email, fax, telephone, and voice mail.
• Participate in scheduled provider meetings to further the development of an integrated system of care.
• Review/monitor data collection and reporting, ensuring required documentation adherence.
• Demonstrate knowledge in cultural and linguistic competency, co-occurring and gender responsiveness and trauma-informed care practices.
• Participate in Clubhouse evening, weekend, and holiday events, and model positive relationship building.
• Complete all trainings in a timely manner as required by NAMI San Diego in accordance with our program contract. This may include an out-of-state, two-week comprehensive training on the Clubhouse International Model.
• Other duties as assigned.

• Prolonged periods sitting at a desk and working on a
• Prolonged periods of standing and
• Must be able to lift up to 15 pounds at

• Experience as a mental health care advocate for self or family members is strongly preferred.
• A strong positive viewpoint towards mental health is essential.
• Bilingual - English/Spanish highly preferred
• Bachelor's Degree in relevant field preferred (Social Work, Psychology, Community, Education, Advocacy/Activism) or clearly demonstrated equivalent work experience in the field.
• A minimum of 2 years of experience in a leadership role, preferably in a non-profit setting.
• Significant experience working with homeless populations, individuals with mental illness and/or substance use disorders.
• Ability and willingness to mentor and motivate with strong training skills.
• Excellent planning, organizing, analyzing, problem solving, time management, coordinating, and detail-oriented skills.
• Familiarity with budget management.
• Demonstrated ability to work with diverse populations, plus the ability and desire to work as part of a team.
• Ability to keep confidential information confidential and discrete.
• Exceptional written and oral communication skills. Ability to present to, community groups, employees, members, and Advisory Board. Attentive listener.
• Willingness to support NAMI San Diego & Imperial County mission and values.
• Ability to drive with a valid driver's license, auto insurance, and access to use of an automobile as needed.
• Reliable and consistent attendance and transportation.
• Proficient in using computers, computer software (Microsoft Office: Outlook, Word, Excel), and web navigation.

NAMI San Diego