Customer Service Representative/Dispatch | Farmers Branch, TX Dallas, Texas

Martin Marietta

  • Farmers Branch, TX Dallas, TX
  • Permanent
  • Full-time
  • 2 days ago
DescriptionAre you ready to start a new career with a LEADER in the industry and WORLD CLASS team!What we offer:
  • Competitive Salary with OT Opportunities
  • Annual Pay Increases
  • PTO Available as of DAY ONE
  • Opportunities to grow with company
  • 401(k) plan with company match
  • Employee Pension plan (at no cost to employees)
  • Full Medical, Health & Wellness Benefits start on FIRST DAY
Position SummaryThe Customer Service Representative/Dispatch position is responsible for providing customer service, placing new phone orders, and changing existing orders for ready-mix customers.Requirements
  • Answer up to potentially 100+ phone calls and place new orders
  • Call customers as needed for dispatchers
  • Responsible for total customer satisfaction
  • Speak to our customers in a positive and friendly manner
  • Answer customer's questions on concrete products
  • Learn to type tickets to Ensure timely delivery
  • Learn to monitor jobs: determine if delivery rates are correct; if jobs can be started earlier, or where there are delays on PM jobs
  • Inform shop of trucks with mechanical problems
  • Inform maintenance of plant problems
  • Assist Drivers in finding job sites
  • Get assistance to Drivers in emergencies
  • Inform Customer Representatives of problems on jobs that need their expertise and/or assistance
  • Wash out Drivers as early as possible
  • Learn to take orders for current day and/or future delivery as needed
  • Learn to make moves or changes in orders for customers
  • Other duties as required
Shift:10 hour day schedule typically 7am to 5pm M- F, rotating Saturday schedule (every 5th Saturday)Minimum Education and Experience
  • High school degree or equivalent required
  • Experience in the ready mix concrete industry and a strong understanding of concrete, ad mixtures, and aggregate preferred
  • COMMAND data dispatch system experience preferred
Knowledge, Skills, and AbilitiesStrong computer, phone, and customer service skillsExcellent communication and organizational skillsAbility to multi-task in a fast-paced environmentWilling to work various hours including overtimeAbility to maintain composure in all situations and not become defensive or irritatedKnowledge of DFW and surrounding geographic areaA member of the S&P 500 Index, Martin Marietta is an American-based company and a leading supplier of heavy building materials – including aggregates, cement, ready-mixed concrete and asphalt. Through a network of operations spanning 28 states, Canada and the Bahamas, dedicated Martin Marietta teams supply the foundational resources upon which our communities thrive. Martin Marietta's Magnesia Specialties business produces high-purity magnesia and dolomitic lime products used worldwide in environmental, industrial, agricultural and specialty applications.At Martin Marietta, we strive to work with the best and the brightest – those who have the potential to become our company's future leaders. Each of our roughly 9,500 people shares a common purpose regardless of their professional role or work environment. Together, we utilize our diverse skills and experiences to drive our company and its extraordinary culture forward. Our aim is to build on our foundation of success and help values-driven and hardworking people realize their full potential. When you decide to invest your career in Martin Marietta, you'll know what it's like to be respected, challenged and rewarded.In return, we offer a highly competitive benefits package, including:
  • Medical
  • Prescription Drug
  • Dental
  • Vision
  • Health Care Reimbursement Account
  • Dependent Care Reimbursement Account
  • Wellness Programs
  • Employee Assistance Plan
  • Paid Holidays and Vacation
  • 401(k) with Company matching
  • Pension
  • Salary Continuation – Short-Term Disability
  • Long-Term Disability Options
  • Employee Life Insurance
  • Spouse & Dependent Life Insurance
  • Business Travel Accident Insurance
  • Direct Deposit Payroll
  • Educational/Tuition Assistance Plan
  • College Scholarship Program – for dependent children
  • Matching Gift Program
  • New Auto Purchase Discount Plans
At Martin Marietta, we are proud to be an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and teammates. We celebrate diversity and commit that qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Martin Marietta