LPN Clinical Care Navigator (PRN)
- Clearwater, FL
- Permanent
- Full-time
- Provides for optimum access to Empath Health Care Continuum via telephone, website, fax and walk-in inquiries. Articulates information and education regarding programs and services in a customized manner appropriate to the individual customer.
- Facilitates appointments, through effective triage, to the Empath Health service/program that best meets the patient’s needs. Responsible for accurate and timely scheduling of patient appointments.
- Works effectively with patients/families, community providers and team members to ensure all necessary information for accurate and complete referrals is received and inputted into patient’s electronic medical record (EMR) consistently, accurately and in real time. Responsible for ensuring physician certification information as well as other pre-admission regulatory requirements are received and inputted into electronic medical record (EMR).
- Performs complex care reviews to facilitate access into Empath Health service/program.
- Monitors, triages, and documents faxes received as applicable. Forward to Health Information for scanning into patient’s EMR as appropriate.
- Runs daily event audits to validate inquiries received, appointments scheduled and patients served.
- Education and/or Experience: Associate’s degree (A.A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training: or equivalent combination of education and experience.
- Maintain LPN license in accordance with State of Florida requirements.
- Certification: Valid CPR certification from the American Red Cross or American Heart Association; Current IV Therapy certification required.
- Excellent verbal and written communication skills with patients/families, providers, direct co-workers and peers.
- Excellent multi-tasking and critical thinking skills.
- Excellent typing and computer input skills.
- Knowledge of Microsoft Office products (MS Outlook, Word, Excel), Suncoast Solutions preferred.
- Knowledge of HIPAA compliance regulations.
- Basic knowledge of non-hospice related healthcare and community resources.
- Basic knowledge of medical terminology.
- Basic knowledge of healthcare reimbursement.
- Expected to assist (within reason) if Intake coverage is needed outside of a normal shift.