Technical Program Manager - Clearance Required

• Act as a primary stakeholder in the underlying information technology (IT) operational processes and functions that support the services being rendered, provide direction and monitor all significant activities so the services are delivered successfully.
• Ensure all acquisitions, procurements, and outsourcing efforts address information security requirements consistent with customer goals.
• Manage the internal relationship with information technology (IT) process owners supporting the services being rendered.
• Skill in identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the customer.
• Identify and address cyber workforce planning and management issues (e.g. recruitment, retention, and training).
• Lead and oversee budget, staffing, and contracting for the program.
• Perform needs analysis to determine opportunities for new and improved business process solutions for the customer.
• Be willing to learn and acquire knowledge of LMI’s and the customer’s core business/mission processes.
• Coordinate and manage the overall services provided to a customer end-to-end.
• Gather feedback on customer satisfaction and internal service performance to foster continual improvement.
• Manage and successfully deliver the deliverables in the contract.
• Follow LMI Quality Management Processes.
• Interact professionally with clients/internal teams; gather requirements and document the work in a ticketing system, designing and implementing new feature additions and improvements.
• Utilize industry standard tools such as Gitlab or JIRA for version control, project management, product requirements, and user documentation.
• Work directly with the customer to gather requirements and product feedback for future iterations.
• Support capabilities briefings for military personnel.
• Strong ability to analyze business requirements and create solutions. Ability to troubleshoot problems and provide timely resolutions.
• Clearly communicate with customer and product owners to understand business concerns and demonstrate proposed solutions for acceptance.
• High energy, enthusiasm, tact, ability to effectively interact with senior executives from Government and industry.
• Ability to create and foster a cooperative work environment.
• Self-directed, detail oriented in completing assigned tasks, able to adapt to changing work efforts and manage impact of shifting priorities.
• Availability for occasional travel.

• Knowledge of computer networking concepts and protocols, and network security methodologies.
• Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
• Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity.
• Knowledge of cybersecurity principles.
• Knowledge of cyber threats and vulnerabilities.
• Knowledge of specific operational impacts of cybersecurity lapses.
• Knowledge of cloud computing service models Software as a Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
• Knowledge of cloud computing deployment models in private, public, and hybrid environment and the difference between on-premises and off-premises environments.

• DOD 8140 Cyber Workforce (DCWF) Work Role Code (WRC) (801) Program Manager role qualification matrix requires: A Bachelor of Science (BS) degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution fulfills the educational requirement for this Work Role Code (conferred within 5 years or able to prove continuous relevant work experience) -OR- Personnel Certifications: approved DoD 8140 cyber-related certification from Tab A or Tab B of the "Cyber Enabler" Qualification Matrix:

• Strong problem solving and analytical skills with a “client first” attitude.
• Keep personnel on track and communicate to achieve the mission.
• Manage a diverse technical team that solves diverse problems.
• Adapt to ever changing requirements and project shifts.
• Proven experience in program or project management.
• Experience with leadership, management, overseeing tasks and teams, providing issue resolution, and providing expert guidance and direction.
• Exceptional organizational skills and a deep understanding of project management best practices.
• Strong connector - make insightful connections to bring the right people together to solve problems and grow the business.
• Demonstrated ability to use MS Office Suite to include Word, PowerPoint, and Excel.
• Superior communication skills, both oral and written.
• Active Secret clearance or higher required.

• Experience with and/or strong understanding of Army cloud and software development ecosystem.
• Experience developing products agile frameworks (i.e. SAFe, scrum, Kanban, LeanXP, etc.).
• Experience with agile project management and development in GitLab.
• Strong background in AWS Platform Management.

Logistics Management Institute