Head of Field Enablement
Thumbtack
- San Francisco, CA
- $157,500-193,000 per year
- Permanent
- Full-time
- Frontline enablement: lead new hire onboarding for Sales, Service, QA and Trust & Safety teams to expedite ramp time. Perform ongoing training to upskill teams to meet evolving business needs.
- Pro and customer education: develop pro and customer education materials to drive pro adoption of Thumbtack products and enable customers to seamlessly find solutions to their questions.
- Content: write & edit published educational content across external facing help center, internal facing eLearning materials, and reference knowledge articles.
- Oversee a team of ~20 training specialists and content creators. Motivating teams through a compelling vision and a clear strategy to deliver value.
- Lead group to design & create learning materials, including new hire onboarding curricula, ongoing training, and career development programs including scoping, design, development, delivery, and assessment using a variety of delivery modalities to facilitate the seamless integration of new hires into their roles.
- Implement systems and processes to evaluate the effectiveness of training initiatives, gather feedback, and improve learning outcomes.
- Drive process improvements to effectively and efficiently onboard new team members, reduce time to ramp.
- Continuously improve sales and service team performance through ongoing training and development. Establish and measure for training impact and adapt procedures to improve operation.
- Partner effectively with teams across the company, including Sales Operations, Service Operations, Product Operations, Sales & Service, and Trust & Safety to design a variety of learning solutions to meet business needs from the nuts-and-bolts to the visionary.
- Serve as a thought leader and advocate for training initiatives, promoting the value of continuous learning as a key driver of individual and organizational success.
- At least 8 years experience in sales or revenue enablement with emphasis on virtual learning and adult learning concepts using a mix of written, visual, and interactive designs
- Analytical rigor and strong critical thinking to implement measurement and process to optimize how teams work and partner with stakeholders
- Demonstrated ability to manage multiple training and design projects and consult with subject matter experts and key stakeholders
- Strong coaching, organization and leadership skills to inspire the best in your teams
- Track record of improving processes that has led lasting, measurable enablement impact
- Curiosity and eagerness to learn with demonstrated success in high growth technology companies
- Experience working in a marketplace business
- Hands-on experience with virtual training, content development