PC Technician
SAIC
- Detroit, MI
- Permanent
- Full-time
- Senior Computer User Support Specialist performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
- Job duties require the technician to install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
- In this position, the candidate troubleshoots printer, computer, and peripheral incidents, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.
- AA/AS degree from an accredited college in a related discipline, or equivalent experience/combined education
- 2+ years of professional, applicable experience
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment.
- Normal work hours are Monday through Friday; 8 hour shift between 6AM and 6PM local time. After hours support may be required on an infrequent basis.
- Interim Secret Clearance required prior to start
- Experience supporting Windows 10, and MS Office 2013
- Experience using Remedy or a similar ticketing system.
- Strong analytical and follow through skills.
- Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments.
- Experience maintaining Xerox, Lexmark, HP, or Ricoh printer devices (i.e. installing maintenance kits)
- Prior USACE/ACE-IT experience
- Experience working in a DoD environment
- Experience supporting Office 365