Sales Account Manager

• Sales and account management of all equipment and tooling products • Prospect new accounts in their defined areas • Develop a long term written strategy (including account planning and budgeting) for their area and accounts that align with the corporate mandate and ensure the strategy is well communicated to other sales members covering service accounts for alignment in meeting objectives • Build a deep understanding of their accounts business mandates relating to our solutions, products and services and provide updates as needed to other sales members supporting service accounts • Review customer needs and develop opportunities and solutions ultimately resulting in a proposal to close the order. This will require facilitating order management with the sales support team • Prepare professional reports, presentations and cost models to present to customers • Host customers during visits, shows and dinners • Ensure all opportunities are reported in order management tool and update these opportunities as needed • Is aware of competitors' offerings and activities in his or her accounts and is aware of all equipment purchased regardless of whether or not it is our equipment • Provide market and competitor feedback to other groups within to drive strategies • Submit lost order reports of all products and services that their primary and service accounts may have acquired elsewhere • Aware of and report all mergers, buy-outs related to their accounts, align strategy as needed and communicate the impact of the change to their team leader and other sales members supporting service accounts • Identify and communicate high risk opportunities to their team leader and sales support to ensure he/she has the full support of the team • Conduct market research of their area to identify strengths and weaknesses of products and services relative to market requirements and competition • Provide regular market feedback to Business Development in the interest of supporting development projects • Identify potential risks and anticipated points of resistance associated with meeting their targets and develop and facilitate resolution • Communicate with their team leader keeping them up-to-date with progress, issues and developments with their respective area, primary and service accounts • Is aware of quality and service issues related with their accounts and is driving accountability with the service team to ensure service is taking the lead in driving resolution. If required he/she will raise a red flag with senior service team members for them to take action • Bring attention to their team leader and senior service team members of any critical service issues that are causing significant dissatisfaction with customers that may hold up final payments or potentially losing the next order • Facilitate resolution to issues that may hold up final payment of orders

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