Resident Services Coordinator - The Aries Apartments

• Liaison between Bellwether residents and external community service agency resources. Maintain and facilitate relationships with service agencies.
• Engage in effective networking and collaboration to utilize available community support and resources, including the initiation of new partnerships.
• Attend staff and community meetings. Update and share new resources with Bellwether staff and residents as needed.
• Inform residents about community resources and services, arrange monthly presentations, and attend meetings as necessary.
• Conduct ongoing outreach to all residents. Provide resources and referrals to residents as needed.
• Maintain the confidentiality and privacy of residents and compliance with regulatory requirements. Archive all required forms and case notes securely.
• Distribute newsletters, brochures, and other relevant materials to residents, ensuring that communication accommodates language differences, cultural differences, visual impairments, and other necessary accommodations as required by residents.
• Participate in activities related to understanding institutional and structural racism and building cultural competence.
• Collaborate with the Property Manager and other site staff to resolve resident issues.
• Follow Bellwether principles, policies, and procedures; embody Bellwether values.
• Occasionally, travel to other locations to train and collaborate with other Bellwether Resident Services staff.
• Complete all reports in an accurate and timely manner.
• Complete all required training each year.

• Direct experience providing services to low-income households, seniors, and/or adults with disabilities, preferably including the provision of information and referral services, preferably in a housing setting.
• Demonstrated ability to work with diverse populations, including multi-cultural, age, and disability.
• Experience navigating public assistance programs, such as Medicaid, Medicare, or SNAP.
• Knowledge of mental health issues and familiarity with the mental health system.
• Excellent oral and written communication skills.
• Proficiency in MS Office suite, i.e., Word, Excel, PowerPoint, and Outlook.
• Ability to work courteously and effectively with community groups, staff from partnering agencies, and volunteers.
• Experience in de-escalation and conflict resolution.
• Ability to maintain regular, reliable attendance records.
• Must be on site up to 32 hours per week.
• Occasional weekend and evening shifts may be needed.
• Familiarity and experience with social services resources for low-income families in the Seattle area.
• Bachelor’s degree in social work, human services, or related field; four years of equivalent professional experience may be substituted for a degree.

• Competitive compensation accompanied by a generous benefits package.
• Medical, dental, and vision insurance.
• A 403(b)-retirement plan with an employer match, guiding you towards a prosperous future
• Fuel for your personal and professional development with up to $1,500 in employer-paid continuing education per year.
• An ORCA Transit Pass to navigate the city with ease.
• Up to 24 paid days off in your first year, prorated personal days renewed annually, and 8 paid office closure days.
• The chance to be part of a transformative mission, leaving a mark on the lives of those we serve in our communities.

Bellwether Housing