Job TitleGuest Service Rep/ PBX- Hotel WashingtonRequisition NumberDCWA-37593Job DescriptionWork today, get paid today! Hotel Washington believes you should be in control of your income, that's why we're proud to partner with DailyPay, giving you access to your money when and where you need it!Hotel Washington is seeking a dynamic, service-oriented Guest Service Representative/PBX Operator to join our team! HW is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!What's in it for you? When you join HW you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! HW provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.Our Company: Hotel Washington is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.JOB DUTIES AND RESPONSIBILITIESGreets guests as they arrive, focusing on personal recognitionReviews arrival list daily and assists in preparing and assembling welcome amenitiesEscort VIPs to room and check them in prior to arrivalAnswer the telephone within three rings with a smile and answer questions accordingly or transfer as neededResponsible for issued bank. Count bank at beginning and end of shift. Ensure that all cash drops are done in accordance to with proper cash handling procedures and report all cash over/ shorts to management.Keep front desk area clean and organized.Assisting with lobby activation as needed.Maintain switchboard in a courteous and professional mannerUtilize proper procedures when handling guest PPI data.Follow checklist when going through check in or check out with guest. Always retrieve necessary identification documents and form of payment upon arrival.Attends promptly to guest needs and inquiriesPerform various other duties as assignedEDUCATION AND EXPERIENCEMinimum of one (1) year in Front Desk OperationsIn-depth knowledge of hotel Front Desk operationsMinimum of High School education or GED equivalentKNOWLEDGE, SKILLS AND ABILITIESBasic computer skillsAbility to communicate effectively verbally and in writingAbility to exceed expectations of guests and team membersExcellent time management skillsBasic understanding of how telecommunication system worksAnswers basic questions, transfer calls to extensions, and respond to emergency situations as necessaryAmazing interpersonal abilities; incredibly detailed oriented; excellent customer service skillsAble to work weekdays, weekends, and holidays as scheduledPERKS/BENEFITSWork Today, Get Paid today with Daily Pay!Track your daily income with updates after every shift you workTransfer your earnings instantly or next dayAutomatically save a portion of your paycheckIn addition to Daily Pay, HW offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!*Hotel Washington is an Equal Opportunity Employer.LocationHotel Washington-21137Position TypeFull-timeCompensation Range24.00
