CUSTOMER SERVICE (OKC/FT)

Mathis Brothers

  • Oklahoma City, OK
  • Permanent
  • Full-time
  • 1 month ago
Description :Pay: $14-$17Schedule: Needing Open Availability (able to work nights and weekends) on a rotating schedule. Hours of operation are Monday-Saturday 8 AM-10 PM and Sunday 10 AM- 9 PM.EXAMPLE OF WORK PERFORMED FOR CUSTOMER SERVICE
  • Work with customers who come to the Customer Service office
  • Provide timely and accurate information to customers requests and concerns
  • Assist customers, sales, and delivery drivers with purchases
  • Inbound calls and face to face interaction with customers regarding warranties and returns
  • Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
  • Flows up with factory on outstanding service orders to update status
  • Works non-sellable report to eliminate items waiting on parts
  • Partner with sales associates to meet and exceed customer service expectations
  • Ability to organize and manage multiple priorities
  • Maintain the office appearance by keeping everything neat and clean; file the daily invoices.
Perks that come with the job as Customer Service
  • Fun work environment!!
  • Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program
  • Paid Vacation
  • Employee Discounts 10%
EMPLOYEE STANDARDS FOR CUSTOMER SERVICE: Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in an upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.Heavy Work: Lifting up to 20 lbs occasionally.Work Environment: Indoor climate-controlled environment.Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.**Non Safety Sensitive Position**

Mathis Brothers