Sr. Production Support Specialist

OpenText

  • San Antonio, TX
  • Permanent
  • Full-time
  • 2 months ago
OPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent AI can't replace to help us shape the future of information management. Join us.YOUR IMPACT
A Sr. Production Support Specialist role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting-edge information management solutions that contribute to providing help desk services to troubleshoot and resolve hardware and software issues for all production staff; troubleshooting server hardware, network and software issues; analyzing customer requirements and providing input on the design of a solution; supporting and implementing technical configurations; providing technical and functional guidance; meeting internal standards and best practices for consistency and high-quality project delivery.You will work closely together with Operations/Production Management, Project Management, and other IT and PS Consultants in the support and delivery of OpenText engagements.WHAT THE ROLE OFFERS
  • Diagnoses and repairs problems and deploys upgrades to existing Systems and Networks.
  • Troubleshoots and resolves issues related to hardware, software, network connectivity, and peripherals; performs hardware updates as needed.
  • Provides user support and assistance, including system backups and problem-solving across IT infrastructure (servers, workstations, configurations, etc.).
  • Studies and analyzes user, system, server, workstation, and network needs.
  • Troubleshoots technical problems and trains users on proper hardware and software usage.
  • Assists in the selection, installation, and updating of information center tools.
  • Evaluates new and existing software products.
  • Advises users on the interpretation of reports and report capabilities, limitations, etc.
  • Recommends and implements solutions and processes for reliable and stable data storage management, security, backup, restoration, archiving and replication.
  • Works with production management and production team as required to keep production running efficiently, including but not limited to scanners (film and paper), scan stations, indexing stations, and QA stations.
  • May meet with customers occasionally at the request of management.
  • Is a liaison for state government contracts. Responsible for understanding and assisting with implementing all contract technical obligations in production.
  • Demonstrates technical leadership on OpenText’s Document Capture Services (DCS) business, by analyzing requirements and building solutions for customers, specifically focusing on Captiva, Information & Security Modeling, Records Management & Physical Objects, Workflow and Reporting.
  • Works in conjunction with OpenText colleagues to ensure effective resolution of technical issues.
  • Generates high-quality project documentation, including, but not limited to requirements document, technical design document, test plans, and knowledge transfer documentation.
  • Acts as technical and organizational lead and expert during the project lifecycle.
  • Engage in and contribute to core areas of the DCS business, including business development, solution design and delivery, infrastructure maintenance, and production processing.
  • Model and promote leadership standards that encourage collaboration, fosters a culture of accountability, continuous improvement, and strategic alignment throughout the organization.
WHAT YOU NEED TO SUCCEED
  • Minimum of 4 years of experience in a technical support role.
  • Expert with virtualization (vSphere) , server and network infrastructure.
  • Proficient with all current versions of Microsoft Windows.
  • Proficient with computer and network hardware.
  • Familiarity with OpenText Captiva product.
  • Familiarity with other OpenText Enterprise Content Management (ECM) applications such as Content Server.
  • Candidate must be proficient in conversing, reading, and writing in English.
  • Ability to interact with business resources and respond confidently to business and product usage questions.
  • Ability to interact with technical resources and respond confidently to technical questions.
  • A strong presence, technical depth and breadth, and presentation skills are a must.
  • Ability to communicate clearly in oral or written format.
  • Excellent project delivery practices.
  • Ability to work as part of a dynamic team.
OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

OpenText