Bridgeland Beer & Wine - Customer Service Spec - Part-Time
- Cypress, TX
- Permanent
- Part-time
HEART FOR PEOPLE... commitment to work hard to make sure Customers and Partners come first?
HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?
PASSION FOR RESULTS... initiative to step up and do what needs doing?We are looking for:
- a high school diploma
- communication and interpersonal skills
- ability to work in a fast-paced environmentWhat is the work?
Stocking:
- Stocks and rotates items as needed
- Assists with inventory control; loads, unloads, and moves product
- Organizes, cleans, and prepares back area for the night crew and incoming trucks
- Organizes merchandise on pallets to make the department presentable to the public
- Ensures integrity of shelf tags and signage in department; may create / prepare signage, as needed
- Maintains standards in shrink, safety, inventory control, and sanitation
- Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
- Builds, stocks, maintains, and takes down store displays
- Performs Customer Service Assistant duties as neededCustomer Service:
- Provides superior customer service
- Answers customer questions regarding products and assists them with selections; helps customers locate store merchandiseSales:
- Merchandises product effectively
- Uses suggestive selling techniques to meet customer needs and build department salesFood Safety / Sanitation:
- Cleans and sanitizes sales floor, display cases, prep areas, and equipment
- Properly handles and maintains the operation of all equipment
- Complies with departmental SOPs and store operating proceduresAdditional Department-Specific Responsibilities / Pre-requisites:
- Beauty:
Knowledge of beauty and cosmetic aids- Drugstore / General Merchandise:
Prepares tags and signs as needed- Entertainment:
Knowledge in the audio / video field
Knowledge of specialty products, movies, music, electronics, and video games- Grocery:
Organizes, cleans, and prepares back area for the night crew and incoming trucks
Prepares tags and signs as needed- Texas Backyard:
Basic knowledge of chemical recommendations
Basic knowledge of the nursery business and plant recommendations
Ability to complete Green Thumb training (H-E-B internal training)What is your background?
- Minimum age 18 (mandatory)
- High school diploma (or equivalent)
- 1+ years of experience
- Completion of Company Orientation and Safety TrainingDo you have what it takes to be a fit as an H-E-B Customer Service Specialist?
- Strong customer service skills
- Reading and writing skills
- Planning and organizing skills
- Communication and interpersonal skillsCan you...
- Function in a fast-paced, retail environment, in detailed and precise tasks
- Perform the following, based on your Department?Beauty:
- Constantly* reach at waist, grasp
- Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements
- Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms
- Occasionally be exposed to cold, loud noise, and wet conditions
- Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs**Drugstore:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to loud noises, ambient temperatures, and wet conditions
- Demonstrate the ability to lift 15 lbs, and manage in excess of 15 lbs**Dairy:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to cold, loud noises and wet conditions
- Demonstrate the ability to lift 40 lbs, and manage in excess of 85 lbs**Frozen:
- Constantly* reach at waist, grasp
- Frequently stand, walk, stoop
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to cold, ambient temperatures, loud noises, and wet conditions
- Demonstrate the ability to lift 60 lbs, and manage in excess of 75 lbs**Texas Backyard:
- Constantly* reach at waist, grasp
- Frequently stand, walk
- Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements
- Occasionally be exposed to wet conditions and loud noise
- Frequently be exposed to ambient temperatures
- Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs**
- While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day