Client Services Representative

NVA

  • Mechanicsville, VA
  • Permanent
  • Full-time
  • 16 days ago
Client Services RepresentativeRutland Animal HospitalJob DescriptionJob descriptionWe are a small, busy companion animal practice looking for an excellent customer service representative at our front desk! We are looking for someone with a positive outlook who can provide above-and-beyond care to our patients and clients. If you think this describes you, then review the information below and send us your resume.Customer Service Representative: Part-time or Full-time Position - No Weekends!We are currently looking for closing shift ONLY! (minimum 3pm to 7:30pm Monday- Thursday, and 3pm to 6:30pm on Fridays)The Customer Service Representative's primary duty is providing excellent customer service and coordinating communication between doctors, assistants, and clients.Essential duties and responsibilities:
  • Provide top-notch customer service.
  • Being attentive to client and pet needs.
  • Identify and work compassionately with clients in various emotional states.
  • Work patiently with distressed, frustrated or disgruntled clients.
  • Answer and triage phone calls from clients.
  • Schedule appointments and schedule procedures.
  • Check-in clients.
  • Monitor client flow from check-in to discharge.
  • Monitor schedule and flow.
  • Client call backs.
  • Managing record requests between other hospitals and specialty practices.
  • Discharge patients.
  • Client education.
  • Process payment transactions.
  • Maintain proper documentation in the electronic medical record.
  • Relay appropriate information to/from clients to doctors and/or management.
  • Computer skills: Able to use Windows based computer systems, word processing, email, web search and other skills needed to effectively use the practice management software program.
  • Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash, cleaning floors, bathrooms, and exam rooms.
Qualifications:
  • High School Diploma or G.E.D.
  • At least 1 year of customer service job-related experience.
  • Basic math and writing skills.
Benefits:
  • No weekends!
  • Employee Assistance Program
  • Discounts
Customer Service Representatives must possess great critical thinking skills, problem-solving skills, compassion, a positive attitude, excellent communication skills, and the ability to work with a team. Multitasking and prioritizing is essential.National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

NVA