IT Support Technician (3 Openings)
- Fort Worth, TX
- Permanent
- Full-time
Abdulkhader at 224-507-1295
Vinod at 224-507-1294Lavanya at (224) 369-0873Title: IT Support Technician (3 Openings)
Duration: 12 Months (Contract to Hire)
Location: Fort Worth, TXSchedule: 8:00 am 5:00 pm CST.Job Description/Summary
The IT Support Technician provides onsite and remote IT support to end users and the organization. The position is responsible for problem determination, incident recording, problem resolution, and escalation per corporate policies and procedures. The technician has exceptional interpersonal skills and possesses enhanced technical knowledge in the fields of Microsoft Windows, Microsoft Azure Active Directory, mobile device management, computer imaging, and identity management.Principal Accountabilities
(Typical duties include the following, although specific duties vary by assignment or contract)
Deliver world class IT support to Client's end users globally.
Demonstrate Client's core values, have a can-do philosophy, and ensure problem ownership and promoting end user satisfaction.
Demonstrate enhanced knowledge of Microsoft products, including Windows 10/11, Office 365, Active Directory, and Intune.
Receive and respond to incoming incidents and support requests in a timely manner.
Independently resolve complex, break/fix issues in person or remote.
Appropriately document all required information into the ServiceNow ticketing system & knowledge base.
Create and maintain domain accounts within Active Directory.
Provision and maintain hard and soft tokens within the Microsoft Azure environment.
Install, configure, and troubleshoot Windows 11 desktop and laptop computers.
Collaborate with team members on current issues and resolutions.
Prioritize a variety of tasks, based on current environment needs.
Present the facts transparently to promote collaborative solutionsExperience & Education
College degree strongly preferred or high school diploma plus some advanced training
Current certification in at least one of the following areas preferred:
o CompTIA A+, Network+, or Security+
o Microsoft Certified Solutions Associate (MSCA), preferably in Microsoft's current Desktop Operating System
o ITIL
Three (3) to five (5) years of Service Desk experiencePhysical Requirements/Working Environment
Normal office environment
May be assigned to first, second, or third shift work schedule
Able to stand and walk 50% of work shift to assist employees located throughout main campus location
Able to lift standard computer equipment up to 50 lbsMust Have Skills:
o Windows 11 support experience.
o Active Directory expertise.Nice to Have Skills:
o Microsoft Azure knowledge.
o Experience with ticketing systems (ServiceNow preferred).About us:DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.