Customer Service Representative - Home Medical Services

Ascension

  • Manhattan, KS
  • Permanent
  • Full-time
  • 1 day ago
Details
  • Department: Home Medical Services
  • Schedule: Full Time, Day Shift, 40hrs weekly, Mon-Fri, 8am-5pm (Rotating on-call schedule)
  • Clinic: Mercy Regional Home Med Services
  • Location: 2439 Clafin Rd, Manhattan, KS 66502
BenefitsPaid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your communityBenefit options and eligibility vary by position. Compensation varies based on factors including, but not limited to, experience, skills, education, performance, location and salary range at the time of the offer.ResponsibilitiesPerform a variety of customer service functions.
  • Handle customer service inquiries and problems.
  • Provide orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
  • Use systems for tracking, information gathering, or troubleshooting.
  • Respond to inquiries and may refer customers to secondary sources.
  • Maintain records as appropriate.
RequirementsEducation:
  • High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
  • Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Additional Preferences*Experience with computer based programs/software*Ability to handle fast paced environment*Ability to Multi-task*Bilingual a plus*Flexible Schedule*Customer Service SkillsWhy Join Our TeamAscension Via Christi caregivers have been caring for and providing healing to Kansas communities for more than 135 years. As the largest healthcare provider in Kansas, we offer career opportunities across a number of hospitals, clinics, therapy centers and home health services.Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.Equal Employment Opportunity EmployerAscension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws.For further information, view the poster or poster.As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.E-Verify StatementThis employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

Ascension