Pass Sales Senior Accounting Specialist
King County
- Seattle, WA
- $59,717-85,301 per year
- Permanent
- Full-time
experience as a Pass Sales Representative as of the closing date of this job announcement**
As the Senior Transit Account Representative, you will be responsible for providing professional accounting support to the Sales and Customer Service Section. You will act as the liaison between Accountants, Accounts Receivable, and the Pass Sales Office. To thrive in this role, you need superb customer service skills, the ability to problem-solve, experience communicating effectively with a diverse population and the desire to work collaboratively with other work groups.This recruitment will be used to fill one (1) Senior Transit Account Representative. In addition, this selection process may be used to generate an eligibility pool for future career service, special duty assignment, TLT (Term Limited Temporary) or STT (Short Term Temporary) vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.Job DutiesApplying principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. As a Senior Transit Account Representative, you will:
- Respond to questions and concerns from the general public regarding King County's transit customer services and all fare media.
- Maintain accounts receivable records and customer accounts.
- Train new Pass Sale Office employees in office operations and procedures. Assign, schedule, oversee, and review the work performed by Pass Sales Representatives for accuracy and completeness.
- In a lead capacity, will be responsible for the daily preparation of cash sales drawers and cash balance reports and monthly sales reports.
- Accurately account for, balance and maintain Fare Media Inventory each month.
- Maintain the security of all Fare Media inventory, posting journal records, sales receipts and related records, including petty cash funds and customer refunds.
- Locate and correct errors in office accounting journals and reports, responsible for entry of sales and other data into a computer terminal.
- Act independently in the absence of supervisory staff to resolve operational and difficult customer assistance problems in the pass sales office.
- Work with customers and central accounting to troubleshoot problems as necessary.
- Prepare monthly financial reports and analysis, including end of month/year adjustments and reconciliations. Raise problems to the attention of section management and develop additional financial analysis as needed.
- Provide advice and consultation to section staff and customers regarding customer service and accounting/financial issues.
- Recommend modifications to accounting procedures as needed to ensure procedural efficiencies and to ensure adherence to professional accounting standards.
- Document department procedures and alterations as necessary.
- Other duties as assigned
At least two years of experience as a Pass Sales Representative with accounting experience, or equivalent combination of education and work experience. Other requirements include:
- Demonstrated experience promoting fairness, respect, inclusiveness, integrity, and ethical conduct in the workplace.
- Demonstrated technical skills including but not limited to proficiency in MS Office and the ability to learn new systems.
- Demonstrated knowledge of developing and utilizing tracking systems, data collection and analysis, and reporting.
- Demonstrated skill in customer support and relations, and in the ability to communicate with diverse audiences in a tactful, diplomatic and sensitive manner.
- Strong attention to details, as well as the ability to see how they fit into larger goals and objectives
- Demonstrated interpersonal skills, including the ability to effectively build and sustain positive relationships with people from diverse cultural, professional and socio-economic backgrounds.
- Demonstrated skill in training, teaching and providing effective direction to others.
- Excellent oral and verbal communication skills and the ability to tactfully navigate sensitive topics
- Lead or supervisory experience, preferably in an accounting or customer relations capacity.
- Experience with Oracle E-Business Suite (EBS)
Submit an online employment application online at https:// answer the supplemental questions and attach a cover letter. Your cover letter should include details on how you meet or exceed the knowledge, skills and abilities for this position and your experiences as it relates to the primary job functions and desired qualifications. You are encouraged to translate life experiences to show how they prepare you for this role.All the application materials will be screened for qualifications, competitiveness, completeness, attention to detail and written communication skills. The most competitive candidates may be invited to participate in one or more interviews. Final offers are contingent on successful completion of reference checks.NOTE: Please answer ALL questions in the online employment application itself, with each of your jobs during the last 10 years listed (listing each position for each employer separately), duties explained, reasons for leaving etc.Applications that are not complete, or do not include the required materials, may be rejected as incomplete, and not advanced in the process. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at:Who May Apply
We are only accepting applications from Metro employees who have at least two years of
experience as a Pass Sales Representative as of the closing date of this job announcement.Work Schedule
The work week is normally 40 hours, Monday through Friday. Alternative work schedules may be possible. This position is exempt from the provisions of the Fair Labor Standards Act, and therefore is not eligible for overtime pay.Work Location
The primary location of the position is at the King Street Center, 201 S. Jackson St., Seattle, WA 98104. This position will be 100% on-site.Union Representation /Job Code/Grade
ATU L587 /Job Code 841270/ Range 152To Apply
If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact: Manal Tirhi,Forbes recently named King County as one of Washington State's best employers. Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of
compensation.King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:
- Medical, dental, and vision coverage: King County pays 100% of the premiums for eligible employees and family members
- Life and disability insurance: employees are provided basic coverage and given the opportunity to purchase additional insurance for both the employee and eligible dependents
- Retirement: King County employees are eligible to participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan
- Transportation program and ORCA transit pass
- 12 paid holidays each year plus two personal holidays
- Generous vacation and paid sick leave
- Paid parental, family and medical, and volunteer leaves
- Flexible Spending Account
- Wellness programs
- Onsite activity centers
- Employee Giving Program
- Employee assistance programs
- Flexible schedules and telecommuting options, depending on position
- Training and career development programs