Assistant Manager - Aspen Mountain Ski School

Aspen, CO
$63,082-72,544 per year
Permanent
Full-time

26 days ago
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Company DescriptionWith roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountains—Aspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com or follow @aspensnowmass on Instagram, Facebook, and X.Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.Job DescriptionThe Assistant Manager plays a pivotal role in the Aspen Mountain Ski School, supporting daily operations and ensuring exceptional guest service and operational effectiveness. This position actively leads and mentors Pros and collaborates with Supervisor peers to foster a collaborative team environment and advance School and business unit goals. Assistant Managers are integral to training, staff support, and operational execution across both on-hill and base area environments. This position reports to the General Manager.

Applications for this role will be accepted until September 8, 2025.
The budgeted salary range for this position is $63,082-72,544.00. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus.

Essential Job Functions / Key Job Responsibilities

Prioritize and manage daily operations in line with departmental SOPs, end-of-season analysis, and organizational goals
Lead and support a team of Supervisors to ensure smooth and consistent execution of daily operations
Oversee the scheduling and management of Pros, ensuring optimal coverage to meet service demands, maintaining high scheduling accuracy, and making timely staffing adjustments
Contribute to increased revenue, an exceptional guest experience, and improved labor efficiency by making intentional scheduling and assignment decisions
Participate in staffing functions including recruitment, onboarding, scheduling, development, and performance feedback
Maintain visibility and engagement with Pros and guests in base areas and on-hill to support a strong guest experience and staff accountability
Observe and assess guest interactions and Pro performance to ensure service excellence and take timely action when issues arise
Act as a mentor and leader to team members, supporting staff development pathways including certification, training, and growth opportunities
Facilitate timely and accurate communication of essential information to team members and across departments
Collaborate with Sales, Reservations, Payroll, and other S3 support teams to ensure operational consistency and resolve shared challenges
Participate in employee recognition and performance conversations, supporting a culture of accountability, feedback, and professional growth
Other duties as assigned

QualificationsEducation & Experience Requirements

High school diploma or equivalent required; college degree preferred
Minimum of 5 full-time seasons of experience in the winter sports industry required, with exposure to both on-snow operations and guest service in a professional resort setting
Demonstrated experience supervising or mentoring staff in an S3 or similar operational environment preferred
Current Professional Ski Instructors of America (PSIA) / American Association of Snowboard Instructors (AASI) certification at Level 2 or above required
Current trainer status preferred

Knowledge, Skills & Abilities

Knowledge of S3 (Ski & Snowboard School) operations, lesson products, and service delivery models that support exceptional guest experiences
Understanding of instructor development and training systems, including Professional Ski Instructors of America (PSIA) / American Association of Snowboard Instructors (AASI) certification pathways
Familiarity with operational planning and scheduling strategies that align with departmental goals and guest demand
Knowledge of risk management practices to support a safe and effective learning environment for guests and Pros
Strong computer skills including Point of Sale systems, scheduling software, Microsoft Office, email, and internal communication platforms
Ability to assess guest experiences and Pro performance to identify opportunities for recognition, coaching, or adjustment
Skilled in facilitating feedback and mentoring conversations that support professional growth and technical development
Ability to manage competing priorities in a fast-paced, guest-facing environment
Demonstrated ability to lead small teams with confidence and purpose, supporting daily operations and team cohesion
Strong interpersonal communication and conflict resolution skills to maintain a collaborative and supportive work culture
Able to work across departments and levels to ensure seamless operations and uphold ASC’s commitment to service excellence

Additional InformationWork Environment & Physical Demands

Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of time
Regularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfaces
Must be able to frequently lift, push or pull up to 50 lbs. individually or with assistance

Job BenefitsThis position is classified as a seasonal full-time position eligible for the following benefits:

Enrollment dates differ across the various programs.
Paid Time Off Programs
Paid Leave Programs
Employee Ski Pass
Other company perks

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One, Aspen Snowmass, Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process, please contact Human Resources at 970-300-7700.This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.For an overview of Aspen One Company's benefits and other compensation visitAspen One participates in E-Verify.

Aspen Skiing