NOC Engineer

Uniti

  • Montgomery, AL
  • Permanent
  • Full-time
  • 1 month ago
Uniti Fiber Holdings Inc. ("Uniti") is searching NOC Engineer. The NOC Engineer is responsible for the day to day management and issue resolution of the Network Operation Center's (NOC) monitored customer networks. The incumbent is responsible for the continuous monitoring and management of the customer networks to ensure alarm receipt and processing procedures are followed. Responsible for the generation of customer reports as well the delivery and management of customer network changes. This is a swing swift position.

Essential Duties and Responsibilities:
  • Monitor of all customer management platforms for alarm conditions.
  • Evaluate and isolate any recorded alarm and/or reported alarm.
  • Troubleshoot the alarm condition to determine the resolution action.
  • Manage and coordinate the resolution action directly with the customer.
  • Manage the issues, if necessary, with outside vendors.
  • Generate and update trouble tickets to provide history on all customer issues.
  • Escalate issues to Network Operations Center Manager as necessary.
  • Generate weekly, monthly, and quarterly customer reports using standard templates.
  • Distribute weekly reports to end customers within specified timeframes.
  • Generate additions and changes to customer operation and process documentation for assigned customer account.
  • Make additions and changes to management platforms and toolsets, including system and unit backups.
  • Answer customer calls from customer service and sales regarding trouble tickets and service issues.
  • Ensure client Trouble Tickets are processed in timely manner.
  • Test circuits, service features, trunking and equipment to make sure they are operating effectively or to determine where problem is and solution to problem.
  • Perform other duties as assigned.
Qualifications:

Associates seeking to join Uniti are motivated individuals with exceptional organizational skills, an ability to multitask, attention to detail, and effective communication skills - both written and verbal. The position requires an individual with strong interpersonal skills and ample self-initiative who thrives in a fast paced, collaborative environment. Uniti is open to candidates with diverse backgrounds

Education and/or Experience:
  • Familiarity with: remote circuit, trunking equipment monitoring and testing.
  • Knowledge of concepts and use of network management toolsets.
  • Trouble ticketing, service orders and account information gathering.
  • Excellent customer service skills required.
  • Certification (CCNA or equivalent) on products or technology will be required within one year of date of hire.
  • Some knowledge of data and/or voice transport technologies, topologies, standards and infrastructure are desirable.
  • Knowledge of Router management and troubleshooting.
  • Excellent oral and written communication skills.
  • Knowledge of Microsoft Office computer applications (Outlook, Work and Excel a must) required.
  • Experience using ERP, trouble-ticketing and service management systems preferred.
  • Ability to be regularly scheduled for on-call status if needed.
  • Ability to work extended hours (overtime) as needed.
  • Must be able to work safely following company policy/procedures on safety.
  • Must possess a valid driver's license and have as suitable motor vehicle report.
Uniti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Uniti