Software Implementation Manager and IT Specialist

ProperXPM

  • USA
  • $85,000-95,000 per year
  • Permanent
  • Full-time
  • 30 days ago
  • Apply easily
About ProperProper is a private equity-backed consolidation platform with a mission to modernize and professionalize property management by acquiring and integrating firms, streamlining operations, leveraging technology, and enhancing stakeholder value. We are building the future of multifamily operations—join us in this transformation.About the RoleProper is seeking a proactive and detail-oriented Software Implementation Manager responsible for the successful implementation of hardware, software, and technical systems across the organization and its portfolio companies. This role ensures seamless execution of multiple implementation projects—on time, within budget, and with optimal support for internal teams and end users.The ideal candidate is a highly organized project manager with strong technical knowledge including multifamily integration expertise, strong written and communication skills, and a passion for improving processes and outcomes. If you thrive on driving efficient system rollouts and enjoy empowering teams with the tools they need to succeed, we’d love to meet you.Key Responsibilities1. Implementation Strategy & Oversight
  • Responsible for deploying technology solutions across corporate and multiple Portfolio Companies.
  • Responsible for working with technical teams at vendor organizations to integrate systems and execute seamless workflows.
  • Plan, develop, and execute comprehensive project plans that include timelines, milestones, resource allocation, and risk mitigation strategies.
  • Customize and adapt integration strategies based on the technical scope, workforce readiness, and business requirements of each initiative.
2. Project Coordination & Execution
  • Manage and prioritize multiple, concurrent implementation projects, ensuring alignment with overall organizational goals.
  • Define clear objectives, establish KPIs, and monitor progress against project schedules.
  • Coordinate cross-functional resources and third-party vendors to ensure effective delivery and system compatibility.
3. Stakeholder Support & Communication
  • Provide regular status updates to internal stakeholders and senior leadership on implementation progress, risks, and resolutions.
  • Partner with HR, IT, and department heads to assess training needs and ensure teams are well-prepared to adopt and use new systems.
  • Act as an escalation point for implementation-related issues and proactively resolve roadblocks.
4. IT Support & Quality Assurance
  • Manage the company IT helpdesk, resolving hardware, software, and network issues for on-site and remote staff.
  • Provide technical direction, escalation support, and troubleshooting for the implementation team.
  • Maintain documentation, SOPs, and user guides to ensure consistent IT practices.
  • Oversee system monitoring, patching, and updates to maintain stability and compliance.
  • Enforce cyber hygiene best practices (MFA, strong passwords, device security, phishing awareness).
  • Partner with vendors to ensure secure, reliable IT infrastructure.
  • Conduct regular IT audits, testing, and QA to identify risks and improve performance.
  • Deliver employee training on IT policies, tools, and security awareness.
5. Process Improvement & Policy Development
  • Evaluate all implementations post-launch for effectiveness, user adoption, and areas of improvement
  • Continuously evaluate existing procedures and recommend process improvements to optimize implementation efficiency and employee experience.
  • Collaborate with team members to refine implementation practices and maintain documentation for future reference and training.
Our Core Values
  • People-First, Tech-Forward: Empowering teams through innovative solutions.
  • Authentic Candor & Transparency: Building trust through honest, direct dialogue.
  • Good & Fast Over Perfect & Slow: Prioritizing execution and adaptability.
  • Ownership & Accountability: Driving outcomes with initiative and responsibility.
  • Empathetic Leadership: Leading with integrity, emotional intelligence, and support.
What We Offer
  • A collaborative, mission-driven environment
  • Access to top-tier marketing and technology tools
  • Opportunities to shape the brand of a high-growth platform company
  • Competitive salary, benefits, and growth opportunities
Proper is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.RequirementsQualifications
  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 5+ years of experience in software/hardware implementation, technical project management, or systems integration.
  • Basic scripting or configuration skills in SaaS platforms.
  • Proven ability to oversee multiple, complex projects and cross functional teams.
  • Strong understanding of IT infrastructure, software deployment, change management, and user adoption practices.
  • Skilled at diagnosing and resolving complex hardware, software, and network issues across both on-site and remote environments.
  • Exceptional organizational, communication, and stakeholder management skills for both technical and non-technical stakeholders.
  • Experience using project management tools (e.g., Jira, Asana, Trello, MS Project) and CRM/ERP systems.
  • PMP or similar project management certification a plus.
Skills
  • Software Implementation
  • Software as a Service (SaaS)
  • Integration Strategies
  • Technical Systems
  • Technical Project Management
  • Systems Support
BenefitsCompensation & Benefits
  • Base Salary: $85,000 – $95,000
  • Bonus: Performance-based bonus
  • Other Benefits: Health, dental, vision, 401k match, flexible PTO, team retreats, learning stipends

ProperXPM