Assistant Manager , Premium Services
Compass Group
- Carson, CA
- Permanent
- Full-time
- Functions as a support to business leader of the locations’ catering sales department managing the locations’ reactive catering sales efforts in an effort to jointly secure and maximize catering sales revenue
- Ensure smooth transition and communication with location partner teams to execute positive client experience
- Works to supporting and analyze sales trends, client’s needs, and desire to enhance overall event experience
- Works to improve successful team performance by increasing revenues, monitoring expenses and providing a return on investment for each client and company initiatives
- Promptly responding to all client correspondence, phone and email, including initial inquiry correspondence, proposal development for qualified leads, and all follow up as necessary to secure business, with General Manager of Premium
- Negotiate with clients through the use of creative and attractive menu presentations and event proposals, to achieve both maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs, with General Manager of Premium
- Working closely with the culinary and operations team to develop menus and staffing bids to "WOW" clients and guests while simultaneously maintaining operational feasibility, cost effectiveness, and event appropriateness for venue facilities
- Creating Banquet Event Orders (BEOs) and catering agreements in appropriate system and submitting for client signature in accordance with venue deadlines
- Works with venue or client to create floorplans and submitting to local authorities, when necessary
- Manage client relationship to set expectations and drive positive event experience
- Handling client billing to ensure accurate and timely payment of deposits and final payments
- Solicits event feedback and compiles opportunities for improvement and event experience
- Functions as onsite contact for the sales department growing and mentoring direct reports, where applicable, and actively creates a positive work environment for team members
- Attending management meetings and partnering with all management to ensure the timely fulfillment of group sales contracts
- Manages event communication to appropriate stakeholders including, but not limited to, event files for use by operations, schedule of events, and final BEOs
- Facilitating weekly BEO meetings with operations and culinary to ensure everyone is aligned on event expectations
- Collects end of night feedback from operations team to include in event recap documentation
- Maintaining CRM system of current and future potential clients
- Inspecting event setups to ensure they match the banquet event order
- Other duties as assigned
- 1-3 years in a Sales
- 1-3 years in a Food and Beverage
- Hospitality or Business Degree is preferred
- Experience working on major events is preferred
- High level of computer literacy
- Passion for hospitality, food, and beverage
- Excellent interpersonal and stakeholder management skills
- Performs inventory management to maintain high valuation and minimal waste.
- Ensures that staff is on task, quality assurance standards are being met, and the operation is clean and organized.
- Monitors marketing, confirming that signage is current and appropriate.
- Upholds policies and procedures to guarantee compliance with company and client expectations.
- Performs other duties as assigned.
- Ability to lift and move up to 25 pounds.
- Instapay (early access to your wages) and high interest savings both through the EVEN app
- Associate Shopping Program
- Health and Wellness Program
- Discount Marketplace
- Employee Assistance Program