Front Office Associate

• Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
• Answers phones and handles calls in an efficient and friendly manner
• Fields calls appropriately for center associates
• Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
• Follows-up on any unread exams
• Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
• Orders office supplies as needed
• Maintains supply of patient information sheets
• Pushes imaging via electronic interfaces
• Completes confirmation calls and provides preparation instructions to patients
• Faxes reports, billing information, and medical release forms as requested

• Schedules patients and enters orders
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Accurately maintains patient records within radiology information system (RIS)
• Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
• Maintains accurate pending-scheduling list
• Checks all exams for pre-certification with patient’s insurance company
• Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment

• High school diploma or equivalent
• Microsoft Office Suite experience
• 1-2 years customer service experience
• Proficient with using computer systems and typing
• Valid driver's license and proof of current insurance

• 1-2 years medical front office experience
• Medical terminology and office background
• Bilingual

Rish Enterprises