HOTEL GENERAL MANAGER

• perform duties to effectively operate the property following Town Pump and brand operational standards, act as a company representative in the community, and be responsible for property budget cost control.
• interact with guests, co-workers, and upper management in a courteous, professional manner, and maintain a high degree of pride in job performance.
• complete all required company and brand-specific training and/or certifications promptly.
• model and supervise staff’s guest service and hospitality practices, complete daily GM checklist, including, but not limited to verifying staff schedules, and times and approving payroll, manage purchase orders for cost control to meet budgets, monitor video, respond to guests reviews/complaints, manage daily rates for revenue, etc.
• be responsible for recruitment, hiring, onboarding, training, documentation, performance management, conflict resolution, discipline, and termination of team members as required.
• oversee department operations to ensure compliance with Town Pump and brand standard operation expectations for guest experience, property and room cleanliness, condition, maintenance, inventory control, secure master and room keys, cost control, schedules, cash control, etc.
• ensure the property is up to par through regular inspections and reporting all known issues with services, equipment, and property; ensure work orders are in place.
• implement property marketing and direct sales plan, sell the property to companies, groups and organizations as well as overseeing actual bookings and planning of meetings, set-up, and follow through with groups in-house.
• prepare budgets and forecasts, work with revenue managers to achieve hotel financial objectives, and meet KPI (Key Performance Indicators) as set by Hotel Operations. Demonstrate and communicate to all staff an understanding of profitability.
• practice safe working conditions under Occupational Safety and Health Administration guidelines including Bloodborne Pathogens.
• maintain familiarity with all emergency procedures regarding accident, fire, bomb threats, and illness of guests.
• assume responsibility for all departments where heavy workloads exist, and maintain a high level of confidentiality of employee, guest, and company information per Town Pump expectations.
• must maintain a valid Driver’s license with acceptable driving record, have strong math skills, possess the ability to communicate in a professional business setting both verbally and in writing. Have a 4-year college degree, 2-year hospitality degree, or equivalent education and experience preferred, and knowledge of basic GAAP Accounting and Finance principles preferred.

Town Pump