Part-Time IT Support Technician
Santa Fe Animal Shelter and Humane Society
- Santa Fe, NM
- $22.00 per hour
- Permanent
- Part-time
Job Title: Part-Time IT Support Technician
Reports To: To be determined
FLSA Status: Non-Exempt
Pay Rate: $22.00 per hour
Schedule: 20-30 hours per week; occasional evening and weekend hours as required by project needs or
emergencies
Location: On-site at Santa Fe Animal Shelter
Position Summary:
The IT Support Technician serves as the on-site liaison and support for our contracted Managed Service
Provider (MSP), ensuring prompt and efficient handling of all IT-related issues and project support needs.
This individual contributor role is responsible for hands-on troubleshooting, preventative maintenance, and
technical support for both hardware and software systems used across the organization.
Key Responsibilities:
- Serve as the on-the-ground support resource for the Shelter's MSP.
- Follow up on internal help desk tickets submitted by SFAS staff to ensure timely resolution.
- Perform on-site workstation troubleshooting, hardware repairs, and peripheral device installations as
directed by MSP.
- Assist in server troubleshooting and diagnostics under the guidance of the MSP.
- Provide hands-on support when remote MSP tools are not sufficient for issue resolution.
- Conduct routine preventative maintenance including cleaning and inspecting of computers, printers, and
peripherals.
- Provide on-site support for technology-related special projects and upgrades.
- Maintain a clean and organized technology work area and document work completed in help ddesk systems.
Required Qualifications:
- High School diploma or College Degree in Computer Science or related field, or minimum 5 years of
equivalent IT support experience.
- Proven experience administering and supporting Office 365 environments.
- Strong knowledge of Windows 10/11, Windows Server 2016/2019+, and Mac OS.- Familiarity with Active Directory and Group Policy management is preferred.
- Experience with networked environments, including routers, switches, and access points.
- Prior exposure to Sophos Firewalls is a plus.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently, follow instructions, and communicate effectively with non-technical staff.
Work Schedule and Expectations:
- Part-time position (20-30 hours/week), with flexibility based on project needs.
- Occasional evening or weekend work required for specific projects, with advance notice.
- Prompt and appropriate response expected during emergency technical issues.
Santa Fe Animal Shelter is an equal opportunity employer. We value diversity and are committed to creating
an inclusive environment for all employees.