MANAGER - PRACTICE TRANSFORMATION

• Lead initiatives focused on enhancing clinical workflows, augmenting patient access, and driving operational efficiencies across medical practices.
• Collaborate with physicians, practice managers, and system leaders to identify and implement performance improvement strategies.
• Monitor and report on key performance indicators (KPIs) related to quality, productivity, and patient satisfaction, providing actionable insights for continuous enhancement.

• Collaborate with IT and clinical teams to enhance provider engagement and optimize platform utilization.
• Analyze performance data and lead continuous improvement efforts within CMG.
• Contributing to developing, enhancing, and updating policies and procedures at Covenant HealthCare.
• Functions with an awareness of safety issues under the guidance of Director, demonstrates maintains all OSHA, MIOSHA, HFAP, Corporate Compliance regulations and legal issues.
• Sets and achieves departmental targets/goals and creatively leads work group to accomplish them.
• Oversee the CMG charge dropping team, ensuring timely and accurate coding and billing practices. Collaborate with Revenue Cycle, Compliance, and Clinical teams to align documentation and coding standards. Monitor coding accuracy and implement process improvements to optimize revenue integrity and operational outcomes.

• Employee scheduling, coordinating coverage for vacation, medical leaves, jury duty, accurate reporting of employees' payroll time.
• Ensure proper staffing and work assignments.
• Hiring, training and mentoring.
• Performs corrective action, development plans, and performance appraisals in collaboration with Human Resources.
• Address employee concerns. Build effective working relationships and foster a spirit of teamwork within the office which includes staff focusing on the accomplishment of Covenant's Mission, Vision, Values, and Strategic Business Plan.

• Mentors staff toward growth and development to enhance job responsibilities and accountability.

• Leads staff meetings, in-service programs and continuing education activities as necessary.
• Establishes and maintains working relationships with all staff of Covenant HealthCare, the medical staff and affiliated agencies.

• Develops and maintains smooth and effective relationships with ancillary departments within Covenant HealthCare, off-site clinics (if applicable) and other healthcare organizations.

• Ensure that customer needs are addressed, expectations are met and/or exceeded.

• Manage and establish department budget. Creates and manages cost effective work within the practice to meet budget projections.
• Order supplies within budget constraints.
• Process accounts payable and reporting for the office.
• Participates in cost control activities through an organized system of planning and monitoring the utilization of supplies and equipment.
• Contributes to organization success targets for net operating margin.
• Performs all other duties as assigned.

• Bachelor's degree in nursing/healthcare administration/business/management required.
• In lieu of a bachelor's degree, a candidate with (10) years of experience in healthcare operations and revenue cycle management, who is committed and willing to obtain a bachelor's degree within five (5) years upon hire in the position.

• Five (5) years of leadership experience in healthcare required.
• Five (5) years' experience in healthcare operations and revenue cycle management, coupled with a strong commitment to improving care delivery and provider experience, preferred.
• Certified Professional Coder (CPC) required.
• Certified Evaluation and Management Coder (CEMC), Certified Documentation Expert Outpatient (CDEO), Certified Professional Medical Auditor (CPMA) preferred.

• Strong working knowledge of existing software system and maintains current with upgrades of such systems. Proficient with PC and spreadsheet applications, electronic billing, build of scheduling templates and health record but not limited to e-mail/calendar applications, Microsoft Excel, Word, etc.
• Strong working knowledge of and ability to practically apply medical terminology, CPT-4, HCPCS and ICD-9-CM coding.
• Proficiency in data analysis, project management, and performance improvement methodologies.
• Demonstrates the ability to problem-solve and prioritize staff/patient needs independently, efficiently and effectively.
• Ability to maintain confidential information.

• Working knowledge of Covenant HealthCare and MSO policies and procedures.

• Ability to maintain punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards
• Frequent standing, walking, sitting, twisting, reaching, handling, feeling,
• Constant feeling, talking, hearing, tasting/smelling, and near vision.

• Occasional lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching and squatting.

Covenant HealthCare