Baseball Training Manager - Marietta, GA
TOCA USA
- Marietta, GA
- Permanent
- Full-time
- Play Hard
- Care Deeply
- Grow Together
- Strive for Excellence
- Create Awesome Experiences
- Monitor and manage the program budget, including revenue, expenses, and financial reports.
- Establish a monthly business plan to achieve session, client, and financial targets.
- Utilize CSAT, NPS, Referrals, and Birdeye Reviews to retain and grow the existing client base.
- Contribute to positive YOY and month-over-month growth of the program.
- Explore opportunities for cost savings and revenue generation.
- Build and maintain relationships with parents, community organizations, and local baseball teams and coaches.
- Increase Leads, Guest Traffic, and Drop-Ins through community partnerships and cross-promotions.
- Utilize sales initiatives and marketing collateral to drive lesson and member enrollments.
- Update the D-BAT Lessons Whiteboard to track month-to-date performance and forecast weekly program commitments.
- Follow up with dropped clients to identify any trends contributing to turnover.
- Execute a specific plan to “Win Back” past clients from previous seasons.
- Commit to servicing a minimum of 10 Free Promotional lessons weekly.
- Tailor training plans to meet the needs and long-term development of the player.
- Uphold our service commitment to maintain a clean and clutter-free, friendly and outgoing, well-maintained, and visually appealing environment.
- Review the Instructor Performance Report with staff on a weekly basis.
- Meet with the General Manager weekly to review and develop a plan for guest and client recovery.
- Update the Daily Session Schedule to identify rebooking and client retention opportunities.
- Enforce D-BAT training standards through session quality and experience reviews.
- Recruit, train, and supervise baseball trainers.
- Provide ongoing support, feedback, and professional development opportunities to staff.
- Lead bi-monthly trainer education meetings to impact lesson quality and experience.
- Ensure trainers are active, energetic, and engaging in interactions with clients.
- Complete Lesson Experience Reviews with each trainer on a monthly basis.
- Ensure that all trainers adhere to safety protocols and facility policies.
- Develop trainer business plans monthly focused on discussing player goals and client development.
- Confirm trainer availability and schedules are in line with the labor model and to budget.
- Partner with internal stakeholders to provide an exceptional onboarding experience for trainers throughout their first 90 days.
- Review the Trainer Performance Report with staff on a weekly basis.
- Champion and uphold our core values of excellence, integrity, innovation, and community to create a culture that resonates throughout the facility.
- Work with leadership to create and maintain a unified culture as well as a high level of staff engagement throughout the center.
- Bachelor's degree in Business Administration, Management, or equivalent experience.
- College or Professional playing or coaching experience required
- Previous experience providing individualized, private training is preferred.
- Have a strong understanding of the local baseball and softball community, including recreational, travel, and school programs.
- Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients.
- Excellent organizational and scheduling abilities.
- Availability for full-time work including weekends and holidays.
- Financial acumen and the ability to understand, consider, and assess the financial impact of decisions.
- Ability to kneel, bend, reach, climb, and stand for long durations of time.
- Ability to move and lift equipment and supplies of 30+ pounds.
- Outstanding interpersonal and communication skills to engage with visitors, staff, and stakeholders.
- Passion for creating an inviting and welcoming environment that aligns with TOCA values.
- Competitive salary and performance-based incentives.
- Opportunity to lead a department in a dynamic and innovative training facility.
- Contribution to the growth and development of local baseball and softball talent and community engagement.
- Positive and supportive team culture that values continuous improvement and excellence.