Customer and Sales Support Representative

• Assist Outside Sales Reps and Inside Sales Reps in driving sales for designated customers
• Field all incoming calls and coordinate orders for shipping/delivery/pick-up
• Daily retail environment transactions face-to-face with customers
• Quickly and accurately input client transactions: orders, quotes, returns, credits, web, and mail orders
• Assist Store customers - as directed by sales manager
• Clerical Support

• Process other division drop ship purchase orders

• Set up new accounts
• Process Catalog orders
• Answer all email correspondence
• Calling and billing of fees for territory customers and non-route customers
• As requested by other sales staff, complete books and billings as required
• Processing Returns/Credits
• Year End Tax Report
• Customer order guides and Herd Health programs
• Return of Goods Customer Credits
• Daily Deposit

• Record all interactions with clients in Customer Relationship Management program
• Promote monthly Sales blitz's and specials
• Promote High Value niche products and Professional Service team
• Be aware of account payment status and adhere to accounting guidelines including credit application criteria and payment terms.
• Generate revenue through new and repeat sales utilizing programs, promotions, and/or leads
• Offer clients information on products and solutions, up-sell, cross-sell, and educate each client with the goal of increasing sales and customer loyalty
• Use cost and availability to recommend alternate products and provide accurate information regarding availability of in and out of stock items.
• Monitor scheduled shipment dates to ensure timely delivery and expedite the shipment with a follow up call to customers when there is a delay.
• Find the most cost-effective avenue for shipping.
• Review backorder reports daily and release backorders on a timely basis.
• Back up inside sales with incoming calls
• Clean and assist with stocking shelves and cleaning shelves and displays.
• Operate floor sweeper
• Assist in other areas as directed by Manager
• Pursue professional growth through continued education and company sponsored educational sessions
• Contribute to building a quality work environment at Armor Animal Health by taking initiative, respecting others, and being a team player.
• Follow the policies and procedures in the Armor Animal Health handbook.
• Use good communication by listening and sharing information to enable others to do their jobs more effectively.
• Use proper language and etiquette, set a good example, and treat the customer with respect and appreciation.
• RISE: Be Responsive, Innovative, Find Solutions and Exceed Expectations

• 2-4-year degree or equivalent experience, agriculture or animal science background preferred but not required
• Animal health knowledge with a background and interest in livestock production-based agriculture
• Strong interpersonal skills that help improve the bottom line and profitability of the company
• Demonstrated success in meeting sales goals and growing sales
• Excellent telephone sales personality skills that project a warm, inviting, and trustworthy image
• Ability to handle difficult customers with diplomacy and tact
• Excellent written and oral communication skills

• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
• Proficient computer skills including MS office suite, experience with an customer/inventory database is a plus and/or other sales-based software such as Salesfoce
• Ability to follow directions, prioritize work, make decisions, and manage multiple projects.
• Positive attitude and approach, integrity, and responsible

• Fulltime employment offering a competitive salary and full benefits package.
• Available during store hours. Overtime as needed
• Position is based at the Mandan, ND location

Armor Animal Health