Bistro/ Café Attendant
Suburban Inns
- Holland, MI
- Training
- Full-time
- We are now looking for a team member who would be willing to work both 1st and 2nd shift, part-time to full-time, and has weekend availability
- Starting wage is $14 - based on experience PLUS TIPS
- Job can be used as a paid internship
- Employee and Friends & Family hotel and restaurant discounts
- Earned Paid Time Off for ALL Team Members
- Insurance (health, vision, dental, life) for full time Team Members
- Flexible schedules
- Holiday Pay
- 8 hours of paid volunteer time per year
- Advancement opportunities
- Monetary recognition program
- Monetary referral program
- 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
- Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
- Report to work in professionally appropriate attire, presented neat and clean
- Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
- Anticipate and meet the needs and expectations of our guests, then go one step further
- Inspect section prior to lunch/dinner rush (wipe tables, clean window sills, clean table bases, wipe chairs, clean and fill salt & pepper shakers, clean floor)
- Roll Silverware
- Take room service orders and deliver them to guests
- Obtain orders from guests ensuring accuracy
- Ensure all guests ordering alcoholic beverage have proper ID, are over 21 years of age, and that drinks are not served to intoxicated patrons
- Verify accuracy of the bill, and present to the guest
- Handle all cash and credit card charges as prescribed by standard operating procedures
- Advise supervisor of any complaints as soon as possible, but also follow the One More Step guidelines by taking charge of the issue and offering solutions
- Complete assigned shift duties
- Pre-bus tables/ Dishwashing
- Run food and help others when able
- Complete closing shift work/ Opening shift work
- Make and serve coffee to Starbucks Standards
- Bartend when necessary
- Prepare all required items according to make sheets/recipes
- Set up service units with needed items
- Service items in accordance with established portions and presentation standards
- Notify the Bistro Supervisor of expected shortages
- Ensure that assigned work areas and equipment are clean and sanitary
- Assist the Bistro Supervisor in maintaining security and safety in the kitchen
- Set up, maintain, service, and break down Bistro and board room
- Read and execute BEOs (Banquet Event Orders)
- Requisition items needed to produce menu items
- Adhere to local health and safety regulations
- Maintain any logs required by the health department
- Cover, date, and neatly store all leftover products that are reusable
- Maintain the highest sanitary standards
- Follow all Suburban Inns Processes
- Exhibit regular and recurrent attendance records
- Other duties as requested by management