Community Service Officer Supervisor I (Phoenix, AZ)
- Phoenix, AZ
- Permanent
- Full-time
Posting Number req23825
Department University Police Department
Department Website Link https://uapd.arizona.edu/
Location Greater Phoenix Area
Address Phoenix, AZ USA
Position Highlights The University of Arizona Police is seeking a Community Service Officer Supervisor in Phoenix, Arizona. This position provides oversight and management of loss prevention and/or security services to the community to protect life and property, and preserve the general welfare of the institution. The Community Service Officer Supervisor is distinguished from the Community Service Officer (CSO) in that incumbents typically perform a wider variety of duties of greater complexity and diversity. Incumbents work relatively independently and exercise professional judgment within assigned function and lead other staff.Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please .
Duties & Responsibilities
- Oversees the activities and schedules of assigned CSO personnel who maintain security and safety of people and property on campus.
- Supervises and coordinates campus patrols conducted by CSOs, ensuring coverage in marked department vehicles, on foot, or via bicycle as necessary.
- Conducts briefings.
- Develops and coordinates training and special assignments for CSOs.
- Provides guidance and support to CSOs and coordinates with appropriate authorities as necessary.
- Receives and transmits routine and emergency telephone and radio traffic.
- Performs routine duties to preserve the general welfare of the campus through enforcement and/or education of state laws and referral of applicable university rules and regulations.
- Reviews and approves police reports on minor incidents not involving felony investigations, such as stolen, found, or lost property, and criminal damage, ensuring accuracy and completeness.
- Coordinates emergency response efforts with campus authorities ensuring proper execution during emergencies.
- Mediates conflicts and disputes on campus, employing de-escalation techniques and conflict resolution skills to maintain a peaceful environment.
- Serves as a liaison and cooperates with various campus and other law enforcement agency personnel, as well as student and other individual groups.
- Maintains accurate records and documentation related to safety incidents, investigations, training activities, and other relevant matters.
- Ability to communicate effectively in both oral and written form.
- Skill in observing situations and detail oriented.
- Skill in talking to others to convey information effectively.
- Ability to handle difficult and stressful situations with professional composure.
- Ability to exercise sound judgment in making critical decisions.
- Ability to process and handle confidential information with discretion.
- Ability to work rotating shifts/days off and work holidays.
- Successfully pass an in-depth background investigation to include passing a polygraph examination.
- Minimum of 3 years of related work experience or equivalent combination of education and work experience required.
- Bachelor's degree or equivalent advanced learning attained through professional level experience required.
- Must have a valid drivers license as this position will require frequent trips to other Phoenix area satellite campuses and ability to drive according to the University
Preferred Qualifications
- Experience with campus law enforcement procedures.
- Experience with campus security.
Full Time/Part Time Full Time
Number of Hours Worked per Week 40
Job FTE 1.0
Work Calendar Fiscal
Job Category Protection and Safety
Benefits Eligible Yes - Full Benefits
Rate of Pay $25.50 - $31.87
Compensation Type hourly rate
Grade 7
Compensation Guidance The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our and our .
Career Stream and Level M1
Job Family Police & Security
Job Function Protection & Safety
Type of criminal background check required: Fingerprint criminal background check (security sensitive due to title or department)
Number of Vacancies 1
Target Hire Date
Expected End Date
Contact Information for Candidates Lisa Lujano
llujano@arizona.edu
Open Date 9/3/2025
Open Until Filled Yes
Documents Needed to Apply Resume
Special Instructions to Applicant Once your application is received, you will receive an email with instructions on how to access and complete the background Personal History Questionnaire (PHQ). We strongly encourage you to complete and submit the UAPD background PHQ as soon as possible.
Notice of Availability of the Annual Security and Fire Safety Report In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.
Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.