
Complex Claims Director (Lexington Professional Lines)
- Lexington, KY
- Permanent
- Full-time
- Focused on Architects & Engineers Professional Liability, you will be responsible for a portfolio of claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution.
- Your goal will be timely, accurate and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense – you will actively promote and demonstrate the principles of ‘Treating Customers Fairly’ in claims handling.
- You will communicate regularly with internal and external stakeholders in your role as an Architects & Engineers Professional Liability claims expert and thought leader.
- As a valued member of the team, you will work closely with our underwriting partners to provide feedback on claim exposures and trends to inform decisions on the portfolio.
- You will also contribute to continuous improvement in Claims by ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.
- Experience handling third-party liability claims, litigation or other related experience. Architects and engineers professional liability and construction claim and/or litigation experience preferred.
- Experience with professional liability or other financial lines policies.
- Bachelor’s Degree or equivalent required. Multi-state adjuster licenses and/or JD preferred.
- Experience in negotiation, mediation, arbitration and ADR skills in third party claims.
- Policy language skills enabling accurate and consistent policy wording interpretation.
- The ability to influence claims and non-claims stakeholders by effectively directing claims strategy.