Visual Communications Specialist

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

• Have a positive attitude in all things on a daily basis.
• Be the first point of contact for customers that require help to create an estimate or an order.
• Monitor all center email, voice mail and other incoming sources of communications during business hours.
• Execute the sales objectives as directed by the franchisee and populated in the Sales and Marketing plan.
• Support all efforts to grow center sales
• Set a priority to achieve customer satisfaction as defined by brand standards..
• Follow up with customers after the completion of the sale, installation or shipment to verify the customer is satisfied with their purchase.
• Consultatively sell and make recommendations to prospects and clients using products and services.
• Develop and maintain a database of qualified leads that have been gathered through referrals, telephone canvassing, direct mail and email.
• Follow up on all new leads and referrals resulting from telephone, marketing and email activity.
• Develop an understanding of how to write a good estimate or order with pricing that will attract our customers to purchase. .
• .Write, plan and execute projects that meet customers needs. Follow these projects through their lifecycle to completion, using appropriate documentation and various technologies.
• Prepare estimates and proposals for customers. Follow up on those estimates using current estimate follow-up techniques.
• Communicate with customers on order status or any changes in the production or installation schedule.
• Help keep the installation calendar current.
• Execute a variety of marketing functions as determined by the sales and marketing plan and center manager.
• Maintain a tour ready retail environment, which includes clean, organized and functional retail spaces.
• Support center Franchisee or center manager as needed with reports and daily reconciliation. Maintain the correct status of jobs in the workflow process.
• Participate in daily center production meetings for all staff and sales meetings as scheduled..
• Perform market research, competitive shops and customer surveys.
• Identify and resolve customer satisfaction issues.

• Establish and maintain great working relationships with all staff.

• Adhere to all company policies, procedures and business ethics codes.
• Participate in and practice the brand mentality of “Everybody Sells”. Constantly be looking for sales opportunities for the center.
• Participate in marketing events such as open house(s) and telemarketing programs.
• Coordinate shipping schedules and delivery of products and services.
• Enhance sales education by attending training classes, webinars or using additional training materials.

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