Outpatient Coordinator (Part Time - OPC) - Restore Huntsville

• Must be a high school graduate or have equivalent education/experience.
• Must be capable of maintain regularly scheduled attendance.
• Must be able to speak and understand English.
• Must be able to relate positively and favorably to clients, clients’ families, customers, and work cooperatively with other Employees.
• Must be proficient in Microsoft Office (Word, Excel, Outlook)
• One (1) year administrative experience in a healthcare setting, preferred.
• Must be organized and detail oriented.
• Must be able to manage multiple tasks and meet deadlines.
• Familiarity with benefit terminology (i.e. copays, deductibles, insurance, etc.), preferred.
• Must have excellent customer service and communication skills.
• Must be capable of performing the Essential Functions of the job with or without reasonable accommodations

• Greets clients and visitors in professional manner.
• Motivates and transports clients to and from treatment area.
• Prepares clients and treatment area for therapy services.
• Treats clients with dignity and respect and always observes the client’s rights and confidentiality.
• Performs set up for treatments as directed by therapists for all disciplines and accurately reports time and activities performed.
• Tracks missed visits and performs necessary required follow up.
• Maintains cleanliness of treatment area and equipment.
• Cleans therapy clinic daily following infection control guidelines
• Contributes to maintaining continual flow of client treatment in an effort to minimize wait time.

• Environmental Function:
• Cleans and returns client care equipment to the appropriate area throughout the day.
• Removes soiled linens and transports dirty linens to laundry.
• Organizes the therapy area and storage areas.
• Inspects equipment daily to ensure proper functioning and adherence to safety requirements.
• Obtains, assembles and organizes supplies for clinicians on a daily basis.
• Stocks therapy department with clean linens
• Ensures all therapy materials are labeled appropriately and maintained in a safe location
• Accountable for maintaining OSHA regulatory safety and infection control standards, reporting or correcting hazards as necessary.
• Maintains safe and secure treatment areas and a working environment free of hazardous conditions.
• Ordering and distribution of supplies as needed.
• Cleaning front desk and clinic areas daily following infection control policies.

• Administrative Function:
• Coordinating admissions, working closely with nursing and facility staff concerning therapy needs/referrals of prospective clients.
• Under the direction of the Clinic Manager, market services as need in the immediate and surrounding referral communities for the purposes of census development and public relations.
• Maintain relationships and open communication with all referral sources.
• Demonstrates knowledge, skills and techniques necessary and carry out the admission process for all clients.
• Maintain accurate and efficient data entry with minimal defects.
• Optimize client satisfaction/loyalty by coordinating and ensuring the client experience exceeds expectations.
• Communicate with the Clinic Manger any client concerns.
• Confirm appointments for the next day of service.
• Assist with faxing, scanning and copying as needed.
• Assist with new employee orientation as directed by Clinic Manager.
• File documents in the medical record following audit guidelines.
• Assist with data entry and technical audits as assigned.
• Provide communication regarding referrals to Clinic Manager and Outpatient Program Coordinator.
• Order and maintain department supplies
• Schedule/coordinate rehab related client appointments, such as FEES, audiology assessments, orthotic/prosthetics fitting, etc.
• Assist with issuing, tracking, securing and charging hand held devices and laptop computers assigned to the clinic.
• Answer telephone and communicate messages to therapists in a timely manner.
• Assist and participates in the internal marketing of the therapy programs offered.
• Distributes newsletters and other Company communications to department staff in a timely manner.
• Monitors department email throughout the work day and ensures department staff receive Home Office email communications in a timely manner.
• Obtains physician signature on all required medical documentation and uploads documents into the Electronic Medical Record (EMR) system.

• Client’s Rights Function:
• Maintain client confidentiality
• Treat clients with kindness, dignity and respect
• Know and comply with and ensure all personnel are knowledgeable of and in compliance with Client Rights/Rules.
• Monitor therapy services to ensure client’s rights are maintained at all times.
• Understand, comply with and promote rules and regulations regarding client’s rights to include privacy of medical records and information.

• Safety and Sanitation Function:
• Ensure staff is trained in emergency, safety and evacuation protocols
• Ensure safety protocols are followed during any and all therapy treatments.
• Ensure cleanliness and safety of therapy and treatment areas and rooms, equipment and supplies.
• Ensure mandatory fire drills are being conducted.
• Ensure universal precautions and infection control, isolation, fire, safety and sanitation practices and procedures are being followed.

• Other:
• Adhere to all Company policies and procedures
• Perform other duties as assigned.

Comfort Care