Guest Services Representative

ZEALANDIA HOLDING COMPANY

  • Charleston, SC
  • Permanent
  • Part-time
  • 1 day ago
Guest Services Representative (Part-Time)Church Street Inn – Charleston, SCLaTour Hotels and Resorts, Inc. (LHR) is seeking an enthusiastic and customer-focused Guest Services Representative to join our team at the Church Street Inn in Charleston, SC!At LHR, we value our team members and offer:
  • 401(k) with company match
  • Ancillary benefits
  • Travel perks
  • Free parking
  • ESOP contributions
  • Equal Opportunity Employer
Position SummaryAs a Guest Services Representative (GSR), you will be the first point of contact for guests, ensuring they feel welcomed and cared for throughout their stay. From check-in to check-out, you’ll deliver exceptional service, resolve guest needs, and support smooth daily operations.Essential Functions
  • Warmly greet guests and efficiently manage check-in/check-out.
  • Place welcome and departure calls per company standards.
  • Anticipate guest needs and resolve issues promptly.
  • Handle phone, voicemail, and email inquiries in a friendly manner.
  • Complete and submit shift checklists accurately.
  • Communicate with housekeeping, kitchen, and maintenance teams.
  • Review communication logs daily for seamless service.
  • Verify and balance the cash drawer, reporting discrepancies.
  • Maintain a neat and organized front office environment.
Additional Duties
  • Perform concierge services.
  • Assist with bellman duties as needed.
Qualifications
  • Education: High school diploma or GED required.
  • Experience: Customer service experience preferred, but not required.
Core Competencies: Accountability, adaptability, customer focus, enthusiasm, ethics, integrity, interpersonal skills, responsibility, safety awareness, and tolerance.Skills: Accuracy, detail orientation, organization, oral communication, and friendliness.Other: Bilingual/Spanish-speaking candidates preferred.Physical Requirements
  • Standing, walking, handling/fingering, reaching outward: Constantly
  • Sitting, climbing, squatting/kneeling, bending, lifting up to 20 lbs: Occasionally
  • Work involves a typical front office setting with frequent guest interactions.
  • Must be available to work any shift, including weekends and holidays.
If you’re personable, detail-oriented, and love helping guests feel at home, we’d love to hear from you!

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