Parts Counter Sales Representative

RION

  • Sioux Falls, SD
  • Permanent
  • Full-time
  • 17 days ago
For over 40 years, RION Equipment has attracted the most talented individuals in the material handling industry. We grew from a single location business to a dynamic one-stop-shop solutions provider across the Upper Midwest. We reward our team members with excellent compensation and benefits packages. From volunteer time off and tuition reimbursement to 401(k) plans and paid military leave — we offer stability and growth while encouraging a work-life balance.This job is responsible for effectively and efficiently assisting customers at the parts counter by facilitating parts sales based on the customer’s needs, researching and ordering parts, providing superior service to ensure customer satisfaction, and effectively communicating with customers to maximize parts sales and customer satisfaction. It also involves all aspects of warehouse work including picking and packing stock as well as shipping and receiving.If you have any questions prior to applying, please reach out to our Recruiting team at recruiting@rionequipment.com 402-891-7555.PRIMARY JOB DUTIES:
  • Provides exceptional customer service by assisting customers via phone or walk-in by correctly locating needed parts using various parts database systems in a timely and efficient manner to help minimize customer downtime. Offers technical advice, as appropriate, to meet customer needs. Orders parts by generating purchase orders and initiating credit applications on behalf of customer. Accurately enters data into database system for billing and inventory purposes.
  • Assists shop technicians and sales staff with ordering and researching parts/service issues with machines and attachments and locating/tracking parts using in-house software, such as SIS, Promatch (MCFA), JLG, Epsilon (AGCO), Claas and other programs.
  • Locates and purchases parts from outside vendors for MCFA equipment on behalf of customer. Reviews, codes and submits outside vendor invoices to Accounting.
  • Works in warehouse with pulling, filling, stocking and shipping customer orders.
  • Investigates and manages customer complaints in a professional and diplomatic manner ensuring timely resolution according to company guidelines. Obtains adequate information and properly documents all information received.
  • Processes (pulls, tags and ships) returned parts to vendor including inspecting remanufactured and warranty parts.
  • Receives and acts on daily inventory bin count report counting bins, updating database with findings and researching and resolving discrepancies.
  • May perform other duties as required and assigned.
Additional Tasks/Secondary Job Functions:
  • Ships out and receives parts customer orders.
  • Delivers parts to shop technicians upon arrival.
  • Performs cleaning services (contamination control) in warehouse on a monthly basis.
BENEFITS:
  • Medical (and FSA/HSA plans), Dental, Vision Insurances
  • Paid Vacation and Holidays
  • Company-paid Basic Life Insurance
  • Supplemental Term Life Insurance
  • 401(k) with Match
  • Tuition Reimbursement and In-house Training Dept.
  • Paid Military Leave
  • Short and Long-Term Disability
  • Safety Glasses and Boot Program
ABOUT RION EQUIPMENT:
RION Equipment, formerly NMC Material Handling, has been serving the upper Midwest since the 1970’s. This change in our business means great things for potential candidates. We’re growing and investing in our company and employees. We are investing in personnel skills and in a fleet of industry-leading material handling and aerial equipment and service solutions. Come be a part of our experienced and knowledgeable sales and service teams that help our customers with comprehensive equipment solution packages that best serve their business needs. RION Equipment hires the best in sales and service personnel behind a complete line of quality products, including:
  • Cat Lift Trucks
  • Mitsubishi Forklifts
  • Jungheinrich
  • Taylor Big Red
  • Shuttlewagon Mobile Railcar Movers
RION Equipment is an equal opportunity employer and affords equal opportunity to all applicants for all positions. RION Equipment shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
  • The job duties listed in this job posting do not constitute a complete and exclusive list. RION Equipment further reserves the right to modify job duties, at any time and in its sole discretion, to meet the needs of the Company.

RION