Customer Service Advocate
- Willmar, MN
- $23.00-30.00 per hour
- Permanent
- Full-time
Location: Willmar, MN Corporate Office
Reports to: Supply Chain & Sales CoordinatorSelect Genetics is searching for a natural problem-solver with a heart for delivering superior customer service. If you thrive in a fast-paced, team environment where attention to detail and communication skills truly make a difference, we’d love to meet you!Select Genetics takes pride in presenting a solid platform to serve our customers. In association with Aviagen Turkeys, we provide top-tier poults and solutions to our customers on a national and international scale.As a Customer Service Advocate, you’ll be a vital part of the team, working directly with customers to ensure smooth communication, accurate order fulfillment, and a seamless experience from start to finish. This Customer Service Advocate position is based in the Willmar, MN office reports to the Supply Chain & Sales Coordinator role.What you’ll do: * Serve as the go-to contact for assigned customers, handle and respond to customer requests with care and efficiency, utilizing internal operational and technical resources. Keep the customer informed throughout the resolution process.
- Maintain continuous contact and communication with customers on poult placement delivery schedule details.
- Collaborate with Supply Chain & Sales Coordinator to balance daily production and order placements to align schedules and orders with customer needs.
- Ensure respective internal team members stay informed and aware of customer trends, concerns and changes in a timely manner.
- Keep orders and schedule for customers up to date as far in advance as the customer will allow (weeks, months, or year) and provide sales projections.
- Spearhead the sales forecasting process, collecting input from Sales and Customer Service team members, provide data to CEO and Supply Chain & Sales Coordinator for strategic planning purposes.
- Maintain accurate records of pertinent information in the appropriate software systems on customers, orders, delivery and invoicing.
- Produce & maintain weekly trucking schedules, delivery tickets and invoices for assigned customers.
- Ensure customers stay informed about the company via various channels of communication such as newsletters, technical bulletins, and announcements.
- A genuine passion for customer care and high-quality service
- Clear, professional communication - verbal and written
- Strong multitasking and organizational skills in a dynamic work environment
- Self-motivated and proactive time management
- Accuracy working with software systems, managing and entering detailed records
- Ability to work both independently and as a productive team member
- 3-5 years in customer or administrative services
- Prior poultry industry experience preferred
- Be part of a collaborative, mission-driven team.
- Opportunity to make a real impact on customer success and satisfaction.
- Develop your knowledge and skills in a supportive and fast-moving environment.
- Work schedule – generally 8 am – 5 pm business hours, some potential for night/weekend work at times.
- We offer a comprehensive benefits package which includes medical, dental, vision, telehealth, 401k, life insurance, short- and long-term disability plans, company-paid holidays, paid time off, bonus potential and more.