Weekend Front Desk Agent

Woodcrest New Albany

  • New Albany, OH
  • $15.00 per hour
  • Permanent
  • Part-time
  • 1 day ago
Benefits:
  • Employee discounts
  • Opportunity for advancement
  • Paid time off
  • Training & development
Second Shift 3-11Front Desk Agent
Are you a people person? Do you enjoy interacting with people from all over the country, or even the world? Are you a positive personality who always looks for the good in a situation? If so then we would like to meet you! The Hampton Inn & Suites by Hilton New Albany hotel is looking to add friendly team members to our front desk. We are currently accepting applications for part-time, Friday, Saturday and Sunday 3p-11pm. Apply today for a chance to join our fun front office team at our busy 114-room hotel!Title: Front Desk AgentReports To: Assistant General Manager/General ManagerPOSITION SUMMARY Check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction.ORGANIZATIONAL SCOPE: Position is responsible for exceptional customer service in order to generate revenue.ESSENTIAL FUNCTIONS
  • Handle guest registration and room assignments, accommodating special requests whenever possible.
  • Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
  • Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
  • Cancel room reservations according to procedures.
  • Walk customers in a professional and courteous manner according to procedures if full house or extenuating circumstance.
  • Show guests to room assisting them with their luggage.
  • Explain all hotel facilities, their location in the hotel, hours of operation, answer all questions about these facilities and other hotel questions.
  • Check luggage for hotel guests both for day and overnight.
Knowledge and Skills:
  • Education: High school education or equivalent experience.
  • Experience: Three months to one full year of employment in a similar hotel position or customer service position
  • Hours Required: 8 hour shifts; scheduled days and times may vary based on need.
Skills and Abilities: Requires a working knowledge of the Front Desk aspect of Lin-Gate Hospitality services, policies or operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job. Requires knowledge of and ability to operate computer equipment and the reservations system. Ability to read and speak English. Second language is preferred.
  • hotel front desk: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
Work Remotely
  • No
Job Type: Part-timePay: From $15.00 per hourBenefits:
  • Employee discount
  • Paid time off
Schedule:
  • 8 hour shift
  • Evening shift
  • Holidays
  • Weekend availability
Application Question(s):
  • Are you willing to undergo a criminal background check?
Experience:
  • Hotel Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)
Work Location: In person

Woodcrest New Albany