Onsite Desktop Support Technician

MCPC

  • USA
  • Contract
  • Full-time
  • 1 day ago
Job Title: IT Support Technician – Onsite
Location: Butler, Indiana (Client Site)
Company: MCPC
Schedule: Monday to Friday, 8:30 AM – 5:00 PM
Employment Type: contract through end of yearOverview:MCPC is seeking a dedicated and customer-focused IT Support Technician to provide Tier 1 technical support at our client’s manufacturing facility in Butler, Indiana. This is a fully onsite role supporting end users in a dynamic shopfloor and office environment.Key Responsibilities:
  • Provide Tier 1 support for hardware and software issues, ensuring timely resolution and excellent customer service.
  • Perform system migrations from Windows 10 to Windows 11.
  • Manage ServiceNow tickets and maintain accurate computer inventory records.
  • Handle Active Directory objects including user accounts, groups, and permissions.
  • Install and replace computers on the shopfloor, ensuring minimal disruption to operations.
Required Skills & Experience:
  • Proficiency in Windows 10/11 operating systems.
  • Strong working knowledge of Office 365 applications.
  • Experience with Active Directory administration.
  • Familiarity with ServiceNow is a plus.
  • Ability to work independently and manage multiple tasks in a fast-paced environment.
  • Excellent communication and problem-solving skills.
Additional Information:
  • This role requires physical presence at the client site five days a week.
  • Candidates must be comfortable working in a manufacturing environment and interacting with shopfloor personnel.

MCPC