Patient Service Representative - Audiology Services - Torrey Pines

Scripps Health

  • San Diego County, CA La Jolla, CA
  • Permanent
  • Full-time
  • 1 day ago
This is a Full-Time position (80 hours per pay period) with a Monday - Friday, day shift schedule located at our Scripps Clinic in Torrey Pines (occasional floating to our Del Mar clinic may be needed). You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.Why join Scripps Health?At Scripps Health, your ambition is empowered and your abilities are appreciated:
  • Nearly a quarter of our employees have been with Scripps Health for over 10 years.
  • Scripps is a Great Place to Work Certified company for 2025.
  • Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
  • Becker’s Healthcare ranked Scripps Health on its 2024 list of 150 top places to work in health care.
  • We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
  • Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.
Join a caring team supporting Scripps Clinic - Torrey Pines as a Patient Service Representative in the Audiology Services department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:
  • Interacting with patients and providers to gather information for accurate registration. Assigning of Medical Record Number, appointment scheduling, point of service payment collection, document collection and check-out functions.
  • Responding to customer billing and payment inquires.
  • Effectively managing the check in or check out process, which includes identification verification; confirming demographic and insurance information; ensuring appropriate forms are provided, signed, and witnessed at the time of the patient visit and accurately preparing end of day reporting or payment reconciliation.
  • Scheduling and confirming appointments in person or over the phone and entering appropriate insurance.
  • Initiating and validating referrals/authorizations.
  • Having a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to identify the need to involve leadership to resolve concerns.
QualificationsRequired Qualifications:
  • Must be able to demonstrate proficiency of computer applications, excellent mathematical skills and ability to handle monies.
  • Excellent communication and customer service skills.
  • Strong organizational and analytical skills; innovative with ability to identify and solve problems.
Preferred Qualifications:
  • 1 year of experience in customer service or a healthcare/medical office environment preferred.
  • Able to adapt, prioritize and meet deadlines.
  • Knowledge of medical terminology, commercial and government health insurance and billing guidelines, ACA requirements, understanding of DRG's, Medical ICD9/ICD10 codes and CPT/HCPC Codes and Modifiers.

Scripps Health