T-Mobile Neighborhood Retailer Sales Associate
- Clewiston, FL
- $12.00-14.00 per hour
- Permanent
- Part-time
- Build proficiency related to serving and selling to our customers, while providing a world-class customer experience and building loyalty by:
- Help customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store.
- Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store.
- Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to cutting-edge IoT devices.
- Approaching service and sales needs with composure, integrity, and compassion.
- Becomes skilled with and consistently uses digital tools in interactions and onboarding to actively demonstrate:
- How our ever-expanding coverage stacks up in our customer’s neighborhoods, providing them with a lightning-fast LTE network
- Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected, and go further.
- Completes training on T-Mobile in-store experience, new skills, and processes, knowledge of systems, and reference resources.
- Makes the most of their time on shift, consistently seeking out information between customers, and learning about innovations in wireless and technology.
- Establishes relationships with and partners with T-Mobile employees across channels, including business and customer service to:
- Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment.
- Successfully identify and handoff small business leads.
- Support team initiatives and create an inclusive environment
- Passionate customer advocate with the desire to be yourself when connecting and having fun doing it!
- Competitive drive and proven ability to succeed in a fast-paced sales environment.
- Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues.
- Effective at balancing customer needs and performance goals.
- 6 months of customer service and/or sales experience, Retail environment preferred.
- Competitive base pay plus milestone bonuses
- Benefits for part-time and full-time associates
- Medical, dental, and vision benefits
- Generous paid time-off programs
- Phone service discounts
- Serious growth potential for your career!
- At least 18 years of age
- Legally authorized to work in the United States
- High School Diploma or GED
- Bilingual candidates encourage to apply