Pharmacy Clerk

• Greets patients at the window in a friendly and courteous manner.
• Receives patient prescriptions and/or distributes the completed prescription order.
• Handles cash register and processes the sale through the Pharmacy POS system.
• Receives payment for prescription sale.
• Provides receipt for client when payment is received.
• Obtains all necessary signatures including hard copy signatures and electronic signatures.
• Works with Pharmacy Software System and Point of Sale System (POS), Practice Management System (Intergy) and Electronic Health Record (EHR).
• Answers the telephone according to policy and transfers calls appropriately.
• Maintains clean and organized working area.
• Attends and participates in staff development trainings.
• Assists in the training of other employees as needed.
• Keeps supervisor informed of departmental issues.
• Verifies patient information in Pharmacy Software System and/or Intergy using three identifiers (name, address, date of birth).
• Verifies prescription order from the provider in Pharmacy Software System and/or Intergy.
• Screens and verifies prescription information/demographics.
• Obtains patient information on allergies.
• Verifies/updates patient demographic information at each visit and updates in the Pharmacy Software System.
• Verifies registration period (i.e. sliding fee) is current and request 30-day extension if needed.
• Requests patient's insurance information and ensures information is correct in the pharmacy software system. If information is incorrect and/or missing, properly documents information for entry into the pharmacy software system.
• Bags prescription orders and stores the bags in appropriate area accordingly.
• Distributes completed prescription order to the patient.
• Refers all counseling to the pharmacist.
• Retrieves bags not picked up after 10 working days for Return to Stock Processing.
• Pre-collect payment for special order medications if necessary
• Reconciles daily transaction reports and submits deposit along with Journal Cash Analysis report to the fiscal office.
• Responsible for the security of all money within the work area.
• Familiar with Pharmacy Formulary, Pharmacy Patient Programs and Pharmacy Workflow.
• Performs other duties as assigned.

• Graduate from an accredited high school or GED graduate.
• Experience in this field preferred.
• Must have a current BLS certificate.
• Bilingual in English and Spanish is preferred.

• Ability to effectively communicate verbally and in writing.
• Ability to work effectively with others and to deal tactfully with professional personnel and patients.
• Knowledge of customer service concepts and practice.
• Ability to handle the public sector under stressful and difficult situations.
• Ability to maintain confidentiality of information.
• Ability to operate computer terminal, and other office machinery (i.e. printer, fax, scanner, etc.).
• Ability to perform clerical duties and filing.
• Ability to manage time effectively and efficiently.
• Ability to work flexible hours and ability to travel between locations.

Gateway Community Health Center